Active Directory Support

Ronald Halasz email: *********@*****.*** Cell/Text: 845-***-****

PROFILE

Over twenty years IT support with fifteen plus years focused on Desktop

Expertise with MAC and Windows environments (OSX 10-10.12 and Windows 10)

Experienced supporting users on-site and remote

Extensis Font server 6.0, and Adobe teams (deploying creative suite)

Experience with Cisco AnyConnect VPN, Google G-Suite, Adobe CC

Xserve System Installation & Configuration, Promise E class management

Experience with Exchange and Office 365

Active directory Troubleshooting & Maintenance & VOIP Fusion phone management

Research & Purchase new Apple Mac equipment

Binding Mac clients to Active directory, and managing both Mac & windows shares

WORK HISTORY

Adjmi Apparel Group, New York, NY 10/03-5/17

Mac Systems Support Engineer

Specialize in end user support, and supporting the principals and their families in all facets of

Mac & Windows maintenance and applications, as well as Windows 10 & windows 7 clients.

Support iphone & ipad for the end users, principals, and their families.

SLA, & ITIL service agreements.

Adobe software support, and Microsoft applications support including Office 365

Handle numerous support calls on a daily basis, via Trackit ticketing. Correcting a majority of issues via remote desktop connections. Handle more involved issues on-site at client offices.

Responsible for the pro-active maintenance and troubleshooting of servers and workstations.

Responsible for purchase, working with vendors, and the roll out of new hardware and continuing maintenance of system wide data backups using chrono sync, ensuring security, retention, and recovery of client documents and data.

Westphal, Inc New York, NY 03/00-10/03

Prepress Manager

Maintained the MAC and NT Network

coordinated workflows, and trafficking jobs

Made decisions on equipment purchases

Worked with clients to troubleshoot their needs

Aided employees with their MAC and PC issues

Hired qualified staff. Trained and supervised employees in equipment maintenance

Setup print drivers on new equipment, installed memory, hard drives, & video cards

Remedied software issues on client MAC & PC computers

World Color Press, New York, NY 12/97-11/99

Production & Systems Supervisor

Directed & produced jobs for in-house Forbes magazine

Trafficking jobs from Forbes production to prepress and our printer in Paris

Implemented a workflow to maximize production of files for computer-to-plate

Maintained production stations and network

Seybert Nicholas Printing, New York, NY 10/95-12/97

Electronic Stripper / Mac Troubleshooter

Electronically stripped files using Quark, Photoshop, and Illustrator

Checked for trapping prior to press

Maintained NT network, and Mac workstations

EDUCATION

Franklin Pierce College, Rindge, NH

Bachelor of Arts in Graphic Communications

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