Manager Customer Service

William H Truax

*** ****** ******

Wallingford, Connecticut 06492

203-***-**** & ******@*******.***

Recent Veterinary Assistant graduate seeking challenging position working with animals. Excelled in all course work and waiting to utilize my education in the field. Certification as of August 2014.

EXPERIENCE:

2014- Decisive Communications, Manchester, CT

2015 Cable Technician

Installation and troubleshooting DTA project(digital min-boxes).

June 08- Landscaping & Homecare

Present Various Landscaping jobs including mowing, snow & tree removal, and homecare (elderly mother).

2006- URETEK, LLC, 40 Lennox St., New Haven, CT

2008 Production Supervisor, 2nd Shift

Responsible for all second shift production output and issues. Encompassing all dept.’s (Production, Lab, Mixing, Material Handling, Shipping, and Maintenance-approx. 40-50 employees)

Setting up and starting production runs and monitoring quality throughout process.

Personnel responsibilities encompassed all hiring, disciplinary actions (including termination), safety adherence, and training.

2005- INTEGRITY GRAPHICS, 1010 Day hill Road. Windsor CT

2006 Shipping & Mailing Dept. Team Leader:

Scheduling and planning of all daily and weekly shipping and mailing functions.

Coordination of all LTL, UPS, Fed Ex, and company vehicle shipments.

Finalized all the shipping billing(with maximum markup) of all jobs.

2003- WOLF COLORPRINT, 111 Holmes Rd., Newington CT

2004 Shipping & Bindery Manager:

Scheduling and planning of all daily and weekly bindery and shipping functions.

Supervision of all bindery and shipping/receiving personnel, maintenance of customer and company inventory.

Coordination of all LTL, UPS, Fed Ex, and company vehicle shipments.

2002 RESPONSE GRAPHICS, 310 Morse St., Hamden CT

2003 Production manager:

Production planning and scheduling as well as estimating, purchasing, and shipping; Heavy customer service and sales involvement.

1997-2001 HARTY PRESS, 25 James St., New Haven CT

Scheduler/Production Manager:

Creating, communicating, and updating daily production schedules for the Pre-Press, Press, Finishing, Mailing, and Shipping departments.

Responsibilities included planning, approving, and expediting jobs.

Education: University of Connecticut, BS Liberal Arts,

Western Connecticut State University, Partial Completion of MBA program, Veterinary Assistant Program, Middlesex Community College, 2014 InstructorReferences: Mike Lavoie, B.S.; Amy Levensaler, A.A.S., C.V.T., V.T.S.; Jocelyn Otte, A.S., C.V.T.

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