Manager Customer Service

MIKE BACHMAN

*** **** **** **, ******** City, VA 22655 (H) 540-***-**** © 603-***-**** ***********@*****.***

Professional Summary

Experienced restaurant professional with strong leadership and relationship building skills. This

includes 30 years of client focused sales, creating guest loyalty, and building strong and

successful businesses.

Skills

* Extensive food/beverage knowledge * Energetic, friendly, and

enthusiastic

* Food regulation compliance * Organizing data, compiling

summaries

* Supply management capability * Proficient in customer service

* Supply ordering ability and budgeting * Strong management skills

* High level of aesthetic and culinary execution * Service oriented team player

* Management and leadership experience * Strong time management skills

Work History

Manager Partner 2006 present

Longhorn Steakhouse

• Manage a 45 person team of servers, bartenders, cooks, and managers of

a high end $3 million per year steakhouse restaurant.

• Responsible for serving 3000 guests per week and creating guest loyalty

that significantly drives guest count growth.

• Complete control of all restaurant operations which includes following local,

state, and federal laws, building maintenance, operating budgets,

profitability, and human resources.

• Training and development of future Longhorn leaders.

Restaurant Manager 2002 2006

Bertucci's Restaurant

* Part of management staff that operated $4 million dollar authentic

Italian

restaurant.

* Duties were to manage all aspects of business and the 60 person

team.

* Responsibilities included all business functions and personnel

development.

General Manager and Area Coach 1986 – 2001

Pizza Hut

^ As general manager had all responsibilities of restaurant operations

and team

development.

^ During career worked in many different roles including recruitment for

Georgia

Market, new restaurant openings, new concept development, manager

training

and materials development, and Area Coach fill in.

^ As Area Coach was responsible for operations of up to 9 restaurants.

Education

University of Georgia Bachelor of Arts: Sociology and Economics 1985

Brevard College Associate of Arts 1981

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