Help Desk Technician
Resume:
Benjamin Dodge
Rockford, IL ****4
Cell: 815-***-****
Home: 815-***-****
Email: **********@*****.***
Summary of Qualifications: Experienced Help Desk technician with deep wireless internet expertise. Recognized for team leadership skills and ability to resolve difficult technical problems using a variety of methods. Proven ability to repair PC/Mac desktops and laptops.
Computer Skills: Microsoft Office Suite, Adobe Flash, Networking, Mitel 3000, 3300, 5000, VOIP, phone systems, PC repair, Wireless networking, Everest 9, Sugar, Active Directory, Cisco hardware SBS, N-able Security Manager, Level Platforms, Microsoft Server, 2008R2, 2012R2.
Experience:
Diamond Assets Janesville, WI
Systems Administrator April 2017 to Current
Build, configure, and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades including server install and wireless networks.
Diagnose and correct computer systems issues.
Provide hands-on system administration support, system maintenance and operations support. Recommend software and hardware enhancements.
Geeks On Site Rockford, IL
On Site Technician (Part-time) June, 2014 to current
Provided technical assistance to clients in house.
Home network setup.
Working with Mac, pc, routers doing repairs, installs and network setups.
Training on Macs, Windows OS and networks.
IP Communications Loves Park, IL Data Tech (Full-time) November, 2015 to January, 2017
installation of HP AP, HP controllers Netgear controller and firewalls
Project management: Networks for school districts both land and wireless.
Working with multiple teams install of Wireless networks and point to points.
Installing and working with IP phones, Mitel and grandsteams phones.
Mitel 3000 - 5000 phone systems and VOIP phones systems.
The Computer Center (Full-time) Janesville, WI
On Site Help Desk / Network Engineer (Full-time) September, 2014 to November 2015
Provided technical assistance to banks and law firms
Installed custom Microsoft operating system and software, antiviruses and patches for many different software.
Network and backup Monitoring
Document all issues and generate reports detailing common problems and error trends.
Other World Computing (Contract) Woodstock, IL
Help-desk, level 2 February, 2014 to June 2014
Provide technical support to customers via telephone, email and through tickets.
Solved minor workstation-related issues.
Working with multiple teams to resolve issues.
Jab wireless/T6B Belvidere, IL
Help-desk, pc/Mac repair September, 2012 to February, 2014
Provided technical assistance to clients and in house
Parts ordering
Working with multiple teams to resolve issues networking with Cisco hardware
Document all issues and generate reports detailing common problems and errors.
Chemtool (Contract) Rockton, IL
Data Entry Technician February, 2012 to June, 2012
Provided technical assistance to clients
Tracking info on shipments
Data management, upgrades
Rockford Health System (Contract) Rockford, IL
Call Center Technician November, 2011 to January, 2012
Provided technical assistance to employs at Rockford Health System
installation of software and hardware
Data management, upgrades
Document all issues and generate reports detailing common problems and error trends.
Best Buy / Geek Squad Rockford, IL
CIA April, 2011 to November, 2011
Provided technical assistance to clients
Customer care
Data management
Comcast Rockford, IL
Internship April, 2010 to November, 2010
Data management
Service; managed dignitary realms.
Customer care of government buildings.
General office duties.
Emery Air Charter Inc. Rockford, IL
Line Technician November, 2006 to January, 2008
Performed routine paperwork, documenting fuel usage
Responsible for fueling commercial aircraft at the Rockford Airport
Cleaned and performed daily inspections of the fuel trucks and hoses
Taxied in aircraft and unloaded cargo
Education: Rockford Career College Rockford, IL
Associate of Applied Science in Information Technology
Major: Software Specialist 2011
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