Project Management Technical Support

IRA GOODKOFSKY

**** ***** ****** ******* ****, CA

818-***-**** Mobile 818-***-****

*******@**********.***

SKILL SET:

Operating Systems: Windows UNIX (HP-UX, Linux)

Languages: C, C++, FORTRAN, BASIC, Visual Basic, Java. VB.NET

Micro Software: Microsoft Word, Excel, Visio, WordPerfect, MS-Project, MS- Access, Power Point

Databases: Microsoft SQL Server, Oracle, Omnis7, Access

Client Server Software: .NET, Powerbuilder, Omnis7

Project Management, System Architecture, Requirements Elicitation, Systems Integration, Problem Solving, RUP,

Regulatory Compliance (FDA and DOT), Marketing, IT Management, Client-Server, Documentation, Workflow, Programming, n-Tier Systems, Operations Management, Computer Telephony, Business Acumen, XML,

HL-7, UML, Customer Support, Web Based Systems, Communicating, B2B, User Acceptance Testing,

Quality Assurance, Resource Allocation, Business Analysis, SLA creation, monitoring and reporting, Mockups, Waterfall Methodology, Agile, Scrum, HP Quality Center, SalesLogix, Bugzilla, Revenue Cycle, EMR/EHR, Toad, Call Center, B2B, SaaS, Jira, Documentum, Pipeline Pilot, Wireframes, ICD-10, Team Foundation Server, SQL Server Management Studio,SharePoint, Balsamiq Mockups, Dropbox

EXPERIENCE:

Crystal Stairs, Inc. Los Angeles, CA 7/2016 to 05/2017

Business Analysis Supervisor

Manage Business Analysts and Training staff

Elicit business requirements and document

Manage website and IVR

Manage relationships with vendors

Managed Sharepoint Server and upgraded pplications

Doctor Goody Consulting, Inc. Sherman Oaks, CA 1/2015 to 6/2016

Business Analysis and Project Management Consultant

System Maintenance on client systems

Upgrading of processing of lab results in existing system (National Toxicology Specialists)

Facilitating adherence to new regulations

Documented and enhanced legacy systems

Designed and managed User Acceptance Testing of upgraded systems

Disney Studios 7/2013 to 11/2014

Contract Sr. Business Systems Analyst -Data Engineer

Reverse Engineer Omnis 7 Legacy Talent Management System

Elicted shortcomings and new Features for system to manage contracts and payments to above the line talent

Wrote several hundred AGILE User Stories in Team Foundation Server for replacement system.

Upgraded User Experience and system flow and process.

Maximized Kendo based interface to make system easier, more reliable and efficient

Performed QA on new system and document problems and designed and scripted UAT

Provide wire frames for new system using Balsamiq Mockups

Consulted on SQL Server Database upgrades for new system using MS SQL Server Management Studio

Used Sharepoint to track User stproies, sprints, mockups and documentation,

Ira Goodkofsky Page 2

L.A. Care Health Plan 12/2012 to 4/2013

Contract Business Analyst/Project Manager

Requirements gathering and creating Business Requirements and Functional Requirements documents

Management of software projects including ICD-10

Remediation of ICD-9 to ICD-10

Designed new Coordination of Benefits architecture

Analysis of Databases for ICD-10 changes (SQL Server)

Code analysis for modification to accommodate ICD-10.

Amgen, Inc. Thousand Oaks, CA 11/2010 to 6/2012

Contract Business Analyst/Project Manager

Requirements elicitation and specification for web based clinical trial result submission system.

Quality Assurance testing of new software

Writing and performing test cases in HP Quality Center. version of vendor software.

Data Migration testing and validation.

Project management of testing, user acceptance testing, training, documentation and implementation in MS Project.

Migration of FDA regulated data in Documentum

Analysis of Metadata using SQL Server and Oracle tools

User Experience changes with mockups

Doctor Goody Consulting, Inc. Sherman Oaks, CA 5/2009 to 11/2010

Business Analysis and Project Management Consultant

Electronic Medical Records and Revenue Cycle needs assessment, purchasing, adoption, training and project management

Health Information Technology for Economic and Clinical Health Act (HITECH Act)consulting for medical practices

Requirements elicitation and production of scope documents, requirements documentation and test plans

System Design and Program Development for drug testing programs at background provider and Medical Review Officer (Created use cases and story boards, wireframes, detailed documentation and training ) (.Net environment)

Performed Cost justification for new programs and software enhancements

Programming of new drug testing evaluation software in Visual Basic and Omnis 7

Architected and initiated new business areas (drug testing evaluations, new background products)

Zynx Health (Division of Hearst Media) Westwood, CA 6/2008 to 5/2009

Sr. Business Systems Analyst

Technical Support for web based and integrated health care evidence based system

Implemented HP Quality Center tracking for Technical Support issues triage, testing and metrics (moved defects from Bugzilla)

Led effort to clean up Technical Support backlog.

Management reporting of Technical Support and Quality Assurance Metrics (HP Quality Center and Saleslogix)

Analysis of reported defects to improve the Quality Assurance Process (triage and assignment MS Project)

Defining and documenting procedures for client support, technical support and application releases

Project management (waterfall, agile and scrum)

Release management, documentation, release notes and client notification

Data validation in SQL Server

Ira Goodkofsky Page 3

First Advantage Corporation, Culver City, CA 2/2004 - 12/2007

Sr. Business Systems Analyst /Project Manager

Requirements gathering and design of programs for web based drug testing and background investigations. (Java, VB.NET, Use Cases, RUP, Agile, Waterfall,, mockups and wireframes, project management of projects MS Project)

Instrumental in numerous client retention efforts, integrations with partner’s systems, and development of new products (HRXML and HTTPost). Defined interchange protocols for client and other divisions within the enterprise.

Researched and designed several labor saving systems, adding 2 million dollars to the bottom line.

Documented existing legacy system (Java, J2EE, Java Script, HRXML, Oracle, Visual Basic)

Performed Quality Assurance and User Acceptance testing of new and modified software.

Project Management of multiple projects (waterfall and Agile, MS Project)

SME in several business areas (drug testing, background investigations)

Created XML schemas for data transfer to and from clients and vendors

Designed system for locations, pricing, billing and payment of drug collections

Designed IVR system for random drug testing for physicians.

Created SQL queries to identify applicants with miscoded Social Security numbers.

National Medical Review Offices, Inc. Los Angeles, CA 5/1993 – 8/2002

Information Systems Manager

Managed Information Systems department of the leading medical review organization. (12 direct reports)

Gathered requirements and wrote requirement documentation, test plans, and procedure documentation

Designed and developed systems for accession, evaluation and reporting of 4 Million drug testing results per year ( Omnis 7, SQL Server, Unix, HL-7, PowerBuilder)

Instrumental in growing company sales over 1500% in 9 years with little staff increase. (Productivity growth through more efficient software, Client support, sales participation-technical presentations).

Designed and managed multiple IVR systems for results reporting (RightFax)

Managed Development projects (MS Project).

Created computer telephony system for call center.

Instituted document processing and storage system linked directly with lab results. (Workflow)

Discovered and documented $500k in SLA penalties from vendor in SQL Server.

Cellular Service Incorporated, Glendale, CA 9/1992 – 3/1993

Data Processing Manager

Managed operation of data processing department including programming, operations, telecommunications, software sales and marketing, service bureau functions and in-house billing and mailing. (Unix, C, Informix)

Programmed enhancements to existing system.

Managed commercial paging system.

Made hardware and software acquisitions.

EDUCATION:

University of Connecticut Health Center, Farmington, Connecticut

Ph.D., Immunology

University of Connecticut, Storrs, Connecticut

M.S., Biochemistry

B. A., Chemistry

NOT open to relocation

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