Customer Service Data Entry
Resume:
Betty Smith
Chelsea, Massachusetts, 02150
********@*****.***
ADDITIONAL SKILLS
●Basic Knowledge of Microsoft Word, Excel, Outlook ( or other email systems) and internet/web applications
●Excellent Leadership Skills and ability to Supervise effectively
●Staff Motivation and Discipline
●Focused on Service and Results
●Accurate typing 40 WPM and Data Entry Skills
●Longstanding commitment to helping others
●Ability to advocate professionally and effectively
●Strong Oral and written communication skills
●Highly organized and comfortable in challenging situations
●Excellent interpersonal skills and ability to deal effectively with persons from diverse social economic and ethnic backgrounds
WORK EXPERIENCE
VALOREBOOKS, BOSTON, MA
Customer Service Agent, Aug 2017 – Sept 2017
●Answer Student Tickets
●Track Orders via FedEx, DHL, UPS and USPS
●Internal Admin tool use for sellback orders
●Fresh Desk used to retrieve tickets
●Chatted with customers through the online chat
●Data Entry
CHELSEA COLLABORATIVE, Chelsea, MA
Supervisor, Aug 2017- Sept 2017
●Responsible for 12 youth and 2 Junior Supervisors
●Maintained time and attendance forms and inventory list
●Made sure all youth workers were doing their job
●Explain principles, techniques, and safety procedures to participants in recreational activities,
●Demonstrate use of materials and equipment
●Responsible for the safety of the youth
●Responsible for completing incident forms
CORESTAFF, Boston, MA
Administrative Assistant, Feb 2017 – Mar 2017
●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
●Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
●Transmit information or documents to customers, using computer, mail, or facsimile machine.
●File and maintain records.
●Keep a current record of staff members' whereabouts and availability.
●Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
SWEET GREEN, Boston, MA
Captain, Oct 2016 – Jan 2017
●Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
●Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
●Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
●made sure that online salad orders were available for pick up on time
CHELSEA COLLABORATIVE, Chelsea, MA
Junior Supervisor, Jun 2016 – Aug 2016
●Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
●Explain principles, techniques, and safety procedures to participants in recreational activities, and demonstrate use of materials and equipment.
●Complete and maintain time and attendance forms and inventory lists.
●to make sure all youth workers were doing their job
CHELSEA PUBLIC SCHOOLS, Chelsea, MA
Crossing Guard, Mar 2014 – Jun 2016
●Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
●Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites.
●Report unsafe behavior of children to school officials.
●Direct or escort pedestrians across streets, stopping traffic as necessary.
●Inform drivers of detour routes through construction sites.
BOSTON PUBLIC SCHOOLS, Boston, MA
Lunch Monitor, Aug 2013 – Dec 2013
●Made sure all students ate quietly
●Cleaned cafeteria tables
BRUEGGER'S BAGEL BAKERY, Boston, MA
Shift Supervisor, Sep 2010 – Sep 2011
●Responsible for tally of daily receipts
●Deposited cash into safe and made bank deposits
●Assisted service associates as needed
●Followed all safety and sanitation policies when handling food and beverage and to uphold proper health standards
EDUCATION
Brighton High School, Brighton, MA
High School Diploma, Jun 2001
Bunker Hill Community College, Charlestown, MA
Certificate in Criminal Law Enforcement, December 2015
Bunker Hill Community College, Charlestown, MA
Associates in Science, May 2017
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