Customer Service Administrative Assistant

MargueriteMarie Moore

419-***-**** *************@*****.*** Nashville, TN

Core Strengths

• Excellent oral, written, and interpersonal communication skills

• Works well in a team environment and independently

• Able to execute proper data entry when managing multiple programs simultaneously

• Can establish and maintain good working relationships with clients and co-workers

• Able to multitask, prioritize, and delegate goals in order to meet deadlines

• Capable to take on new and challenging tasks on a day to day basis

• Strives in fast paced and high-volume environments

• Can produce and implement training curriculum's

• Expert customer service with face to face, email, or telephone contact

• Experienced in producing, implementing, and tracking cash management policies and procedures Experience

Archwood Meadows/Lennox Companies Madison, TN 1/2017-Present Leasing Specialist

• Complete lease packages for each rental and maintain an occupancy rate of over 85 percent.

• Ensure completed lease agreements are in accordance with state and local rental laws and thoroughly educate residents on required stipulations in the agreements

• Resolve resident issues, taking legal steps as needed, maintaining accurate records of action taken.

• Greet, pre-qualified and follow up with prospective tenants by phone, email, and face to face.

• Independently conduct one-on-one customer walk through of vacant units, answer questions regarding services and amenities and provide appropriate disclosures when required for new tenant screening

• Manage residents, application fees, deposits and keep accurate record of all financial transactions.

• Assist with office organization and maintain organized resident file.

• Manage day to day tasks of Maintenance Technician, place orders, assist with managing budget, and scheduling vendors as needed for turns and service requests

• Do monthly Market Survey and Weekly occupancy reports per corporate standards

• Perform other duties as required by the property management company Star Lanes Polaris/Lucky Strike Columbus, Oh 3/2013-8/2016 Client Services and Administrative Assistant

• Meet face to face and make phone contact with clients in order to assist with booking events

• Input all details of clients' information in Salesforce to keep proper records of all interaction

• Navigate up to 4 computer systems to properly build event contracts, send contracts for e-signature, and send payment links for deposit/final payment

• Attend networking events and trade shows in order to build a client base and business relationships

• Follow revenue plans set by company and reach personal/team based goals for earning commission

• Make warm and cold calls in order to produce new business following National “touch plans”

• Justify revenue for previous events and make sure all balance are paid in full 2

• Maintain filing system and sales collateral for sales team to reference for clients

• Provide all in house departments with weekly and daily event order's and schedules to properly staff and execute events

Affinion Group Westerville, Oh 1/2012-10/2012

Retention Specialist

• Applied proper sales approach to retain customers calling to cancel their Identity Theft Protection

• Navigated 4 plus computer systems, properly inputting members' data and payment information

• Processed data to enroll new customers in Identity Theft Protection

• Responsible for personal adherence, handle time, and quality expectations provided by project client in order to receive weekly/monthly/quarterly bonuses

Aramark Columbus, Oh 1/2010-8/2011

Lead Server/Barista

• Properly prepped, cooked, served sandwiches, soups, specialty/espresso drinks per customer orders

• Advanced product, customer service and POS knowledge

• Received multiple reviews acknowledging level of dedication, customer service, and product knowledge

• Responsible for logging inventory information and orders for products Education

- Ohio State University (Columbus, Oh) Musical Theater Major

- Ashland University (Ashland, Oh) Hotel/Restaurant Management and Musical Theater, Assoc. of Arts-2004 Certifications

- Mixology/Bartending/Alcohol Serv-Safe Certification (Professional Bartending Institute-Columbus, Oh)

- Fair Housing Certification (National Apartment Association) Additional Skills

• Microsoft Office

• Salesforce

• ReServe

• Micros/My Micros

• Outlook

• Printer/Scanner/Fax

• E-sign

• Docu-sign

• Payment Portals

• Entrata

• Paylocity

Other work experience and references available

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