Customer Service Representative
Resume:
Sarah G. MacBeth
Cedar Crest, NM 87008
505-***-**** Home
ac2l5h@r.postjobfree.com
Profile
Knowledgeable Customer Service, Technical Support and Leadership professional with over 17 years of Call Center experience. Excellent oral and written communication skills with Team Leadership and Supervisory experience.
Proven positive rapport with employees, internal and external customers maintaining a competent, knowledgeable, helpful, and professional character. Strong commitment to my work, honest, reliable and productive.
Strengths and Abilities
Works equally well alone or in team environment.
Brings a calm, analytical persona to any team dynamic.
Brings over 20 years of technical knowledge and skills from a variety of technologies.
Current on different types of mobile devices, including: Android, Apple, Linux and Windows.
Previous Job Experience
Verizon Wireless, Albuquerque, NM 11/2006-present: Titles held: WDTS Tech, Enterprise Mobile Office Tech, and Coordinator I
Kelly’s Temp Services for Blue Cross Blue Shield of NM, 2/2006-11/2006 Albuquerque, NM. Title held: Claims Representative
Intersections Inc., Rio Rancho, NM 8/2003-2/2006 Titles held Customer Service Representative, Fraud Specialist, Team Leadership
AOL, Albuquerque NM 8/1997- 8/2003 Titles held: Saves Representative, Billing Representative, Tech I, DSL Tech II, Community Action Team Specialist and Fraud Specialist( supervisory position)
Motorola, Albuquerque, NM 2/1993-10/1996 manufacturing tech I, II and III, and Supervisor
Professional Experience
Creator and Project Leader for the EDTS/Enterprise Mobile Office Data Base
Creator and Project Leader for the Fraud Department for Intersections Inc.
Six Sigma Trainer for Motorola
Technical Chair for Upsilon Omega Psi Sorority
Education
Currently I am on hiatus from DeVry College for a Bachelor's degree in Business Administration with a concentration in Human Resources. I have completed 38 credits. I ended the year on the Dean's List and the President's List. I have maintained a 3.875 GPA. I am also currently enrolled in a certification program with Animal Behavior College for training animals for service and I just completed my A+ certification class with a 4.0.
Achievements and Philanthropic Endeavors
I am a member of the Sigma Alpha Lambda Honor society for academic excellence and a key member of the Upsilon Omega Psi Sorority. In my spare time, I am training animals for service and working on a grant proposal for training rescued English bulldogs for PTSD patients.
References (more reference on request)
James Taylor Supervisor at Verizon Wireless Albuquerque, NM 87121 505-***-****
Erik Young Supervisor Verizon Wireless Albuquerque, NM 87121 505-***-****
Contact this candidate