Engineer Technical Support

Andre Johnson

**** ***** ******* ~ Jonesboro ~ Georgia ~ 30238

Cell: 678-***-**** ~ Email: **************@*****.***

PROFESSIONAL SUMMARY

Over 15 + years of experience in design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/switches, VMware, NetApp systems, and powering private and public virtualization infrastructures.

ACCOMPLISHMENTS:

Cisco Certified Networks Associate (CCNA)

Cisco Certified Design Associate (CCDA)

VMware Certified Professional (VCP-DCV)

VMware Technical Sales Professional (VTSP)

Cisco Channel Partner Systems Engineer

PROFESSIONAL EXPERIENCE

Norwin Technologies

Field Engineer (Contract PRN) October 2015 - Present

Field Engineer September 2014 – October 2015

Implement Initial Network and System Configuration, Installation and Deployment of EMC Data Domain DD2500 and EMC Avatar m1200

Installation, initial configuration and maintenance of Cisco Nexus 5K and 7K switches, Cisco 3560 Catalyst Switches, Cisco 6248 Fabric Interconnect, and EMC Powerpath

Configure and deployment of VMware Distributed Switch (VDS) and Cisco Nexus 1000v (N1K) and Cisco UCS 6248UP 48-Port Fabric Interconnect

Execute Configurations for Cisco UCS 5100 Series Blade Server, Cisco 5108 Chassis and Cisco CS C220 M3 C-Series Rack Servers and B-Series Blade Servers with networking and storage

Perform Fibre Channel Zoning of network storage

Provide support for Vblock 300, 500 and 700 series, EMC VNX and VMAX SAN

Source Support Services April 2011 – March 4, 2014

Solutions Engineer August 2011 – March 4, 2014

Performed configuration and deployment for Cisco, VMware, NetApp, and Huawei devices, as needed within the network design.

Provided Layer 2 / Layer 3 network support by responding, troubleshooting, and resolving incidents.

Ensured optimal network functionality by conducting performance monitoring of Layer 1/Layer 2 Ethernet and Fiber based networks and making recommendations/adjustments as necessary.

Installed, configured and maintained LAN, WAN, WLAN, Remote Access and network infrastructure: Routers, Switches, Access Points and Cabling

Familiar with use of AGILE Methodology and process flow associated with virtual environment, planning, deployment and implementation

Network Support Engineer III April 2011 – August 2011

Provided hardware warranty support to partners based on internal service order ticketing system such as: Nutanix, Penguin, Senaca Data, Whiptail, NEI, Iceweb, Bold data, Gnodal and Huawei.

Facilitated cases from diagnosing issues, inventory management, secure an independent contractor to dispatch onsite, assist the field engineer with any issue arises, meeting SLA, ensure the issue has been resolved and confirmed with our clients for satisfaction.

Connectivity loss resolution spanning a variety of platforms including Windows servers 2003/2008 and Linux.

Scheduled and coordinated onsite repair of equipment to include fault diagnosis, logistics coordination, replacement parts as well as determining the best solutions for fixing hardware issues.

Use critical skills to meet or exceed whether 4Hr, Next day or Next Business day SLAs.

Alexander Gallo Holdings

Network Support Technician March 2009 – October 2010

Provided direct laptop, desktop, phone/PDA technical support to central office and remote access personnel across multi-platform infrastructure.

Network support to include IP address allocation, upgrade, software/hardware installation and configuration.

Design, deployment, configuration, and support of internal e-mail and printer access distribution network.

The Warranty Cooperation of America September 2005 – October 2008

Desktop Support Technician October 2006 – October 2008

Troubleshoot system, network, and application failures and resolved.

Provided support for Windows Active Directory accounts and Novell Netware Client for Windows.

Orchestrated movement of customers from out sourced hosting to in-house systems.

Installed and maintained network availability and performance monitoring and notification system.

Designed and configured the WAN infrastructure consisting of dedicated Internet connectivity, Cisco 2600 series router, Cisco 2900xl, Cisco 3500 switches.

Technical Service Representative II September 2005 – October 2006

Administered support to customer escalation calls that originate with Level One technical support

Trained Level One technicians and assist with PC base customer problems

Provided PC support and technical support for individuals and small businesses

Troubleshoot and reconfigured multiple platforms to determine appropriate repairs or replacement parts to include desk tops and production servers

Exhibited computer, telephone and typing skills in a multi-task position.

Hawk Communication October 2003 – July 2005

Technical Support Specialist II

Provided help desk support and end user support for in-house and small business PC based systems

Utilized automated diagnostic programs to solve problems

Exhibited computer, telephone and typing skills in a multi-task position

Maintained client connectivity and repaired PC base problems

Interland Web Hosting, Inc. March 1999 – April 2003

Network Engineer April 2000 – April 2003

Installed and configured Cisco routers (12000 GSR, 7509…) and Cisco layer 2/3 switches (6509, 5509, 2948g…)

Installation of Wireless Network; Cisco VOIP installation and connectivity

Network maintenance and connectivity resolution using Sniffer Pro

Supported WEB server layer 3 switched network, routed to a BGP gateway with multiple wide area connections

Utilized routing protocols to provide reliable network traffic management.

Desktop Support Technician March 1999 – April 2000

Provided helpdesk support to the external client network.

Configured software/hardware at PC set-up to meet individual users needs.

Exhibited computer, telephone and typing skills in a multi-task position

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