Engineer Manager

Curriculum - Vitae

Har RANJIT SINGH

Cell: +1-289-***-****

** *********** ****, ********, **

L6P 2S3

*********.********@*****.***

To explore and test my knowledge and professional skills in an organization that offer challenges and opportunities for career advancement

PROFESSIONAL SYNOPSIS:

A dynamic professional with about 8 plus years of extensive experience as Engineer (NSS-Switch), Core Engineer (CS&IP), Assistant Manager (Network Operations) and Lead (Field operations).

Recently worked with banking and telecommunications clients with hands on experience in Integration and Supervision of telecommunication/networking nodes and well versatile for handling electronics equipment’s used in communication systems.

Certifications: -

Cisco Certified Network Associate

A+ Computer Hardware

Wireless technologies

ITIL V3

PROFESSIONAL EXPERIENCE:

#1- Royal Bank of Canada

Duration: 21st Feb 2017 to till now

Designation: Network Operations Analyst

Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies

Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners.

Troubleshoots and break/fix issues in voice/data related problems for LAN/WAN/WLAN in branch or GU's and brings them to resolution.

Administrator the network includes LAN/WAN/WLAN Handle escalations from other groups and collaborates with L1/L2 support or engineering teams to resolve complex issues.

Initial level troubleshooting of problems related to network devices related to Firewall issues (Palo Alto), load balancer (F5) and L3 VPN (BGP, MPLS, EIGRP,OSPF).

Coordinates with Major Incident Management Team to engage all the related teams and cater the issue (Critical & Major) within timelines.

Handle requests with IT support teams, identifying, tracking and resolving issues

Detect, investigate, diagnose and recover anomalies across the production infrastructure

Perform first level technical support based on the Incident Management Framework

Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.

Initial level troubleshooting related to WAN optimization technique like silverpeak

Ensure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base

Technical skills, sharing knowledge through communication and documentation and training members of the team.

Document and maintain standards, procedures and support information.

#2- Kinark Child and Family Services

Duration: 2nd May 2016 to 17th Feb 2017

Designation: Specialist – IT Operations

Participate as a member of the Project Design Team. This participation includes the planning, building and testing the project.

Creates technical documentation for support teams/service desk teams.

Tests functionality of new devices and configurations and provide the testing document with results so tha.t they adhere to required guidelines before they reach production.

Worked with Lync back end server and resolve/pin point the problems either related to provisioning or hardware etc.

Troubleshoot issues related to microphones, audio, webcams for all employees across the organization.

Provide updates on options, with pros and cons for the network design and the potential project applications deployment.

Participate in the verification and validation of the project.

Configuring various routing protocols such as BGP, OSPF, EIGRP, FHRP, Route Redistribution, Policy Based Routing, Route-maps, SNMP, NTP.

Troubleshoot and provide responses to user problems related to PBX,VoIP, Office communicator.

Working with network security technologies such as IPsec, VPN-tunneling, IPS/IDS, Cisco ASA/ PIX Firewalls.

Work on configuration, test and turn up of VPN services while includes site-to-site and client based. Using the CISCO ASA & Meraki MX 80, MX64 and MX 400 devices.

Plans, maintains and execute installation and testing directives of the project.

Create share and maintain the networking design documents and create documents Visio.

Recommend the prioritization of the tasks to ensure that both high and low priority tasks are addressed.

Ensure established policies on security and controlled goods are appropriately addressed in plans and documents.

Preparing implementation plans and MOP (method of procedure) for the smooth and error free execution of the activities.

Plan and suggest cutovers of the WAN/MPLS/HSIA sites to the new networks either MPLS/HSIA.

Analyzing the risks between the different project streams and facilitate for smooth functioning of the tasks within timelines.

#3- Tata Communications Limited

Duration: 16th Dec 2014 to 4th Mar 2016

Designation: Lead – Field operations

#4- Tata Teleservices Ltd.

Duration: 3rd March 2014 to 15 Dec 2014

Designation: Astt Manager – Network Operations

#5- Nokia Siemens Networks

Duration: 14th September 2009 to 3rd March 2014

Designation: Core Engineer - CS&IP

RESPONSIBILITIES (For Nokia, TTSL’s & TCTSL):-

Trouble-shooting of faulty conditions with respect to control systems in the industry.

Performed network monitoring and take up from incident to resolution and provide RCA.

Lead teams of telecommunication technicians in the installation of telecommunications hardware based on specifications.

Well versed with operation and maintenance of NSN DX200 (M13 & M14) MSS/MGW platforms.

Performing and managing daily based operations & maintenance related tasks of the above mentioned electronic nodes.

Conducting post-implementation testing to confirm successful commissioning and integration of hardware/software in the telecommunication systems.

Monitoring the performance based on the raw/processed reports generated in the system.

Preventive maintenance of DX200 core nodes such as taking routine configuration and database backups. Taking lead role to ensure that these day to day preventive maintenance processes are in place. Coordinating with OMCS team on daily basis for the same.

Supervise the integration and installation of telecommunications hardware on sites.

To prepare/modify the method of procedure for operations and timely repair of electronic cards in the communication nodes.

Performing corrective maintenance actions to troubleshoot core node problems such as hardware issues and software package issues. Detecting the faults, planning and executing the corrective actions to clear the same.

Taking lead role in supervising the database configuration and to ensure/follow the protection methods to be used by team properly.

Announcement loading and Licenses loading.

Work for the point to point links b/w MSS and STP.

Creation/Configuration of wireless transmission links as per the requirements of planning team. Keeping the link distribution balanced on the node hardware.

Supervise and train the technicians in commissioning and integration protocols for 2G, 3G and LTE networks.

Carrying out ATs of newly installed MSS, MGW and getting it completed within specs.

Analyzing traffic and work for the optimization of network like configures a redundancy at hardware and transmission level.

Troubleshoot the problem in communication traffic and layout plans to enhance the quality of transmission medium used for communication systems.

Integration with other nodes on different interfaces.

Integration of New BSC/RNC with MSS. Creation of database for GSM Cell sites.

RA testing and functional ATP for new nodes.

Hardware AT (acceptance testing) for newly commissioned communication systems and ensure proper handover to the client.

Works for many CC (clear codes to improve KPI's of network).

Looking after router IP configuration (Cisco 6506).

Worked on 6506 Routers for the connectivity of new SGSN, MGW NPGEP and GB links.

BICC Implementation to cater the enhanced traffic over existing connectivity.

Integration with other nodes on IP.

Hardware AT for newly commissioned MGW and MSS.

Performed a Router redundancy test as part of QPM.

#6- Idea cellular Pvt Ltd

Duration: 20th July 2008 to 14th September 2009

Designation: Core Engineer (NSS-Switch)

Role for Idea Cellular:

Operation and Maintenance of NSS node

Looking after the design, operation & maintenance of electronic communication equipment’s used in communication like MSS/MGW’s, CISCO core routers.

Handling the faults related to hardware/software in equipment’s like Nokia, Huawei.

Prepare method of procedures for timing estimates, performance and reports for systems.

Troubleshoot and investigate the electrical or electronic failures in the system. Also rectification of the problem like fuse failure etc.

Perform and supervise the installation, commissioning and testing of electronic systems and equipment.

Develop and maintenance standards for the performance of network to ensure the maximum network availability.

Prepare, accept and perform the AT (acceptance testing) with other operators and take care of proper contract documents on mail.

Supervise technicians other engineers in the network to enhance the stability of the electronic equipment’s in the network.

Checking and correcting of incorrect CC (clear codes) in the nodes to improve KPI’s.

To perform health-check of communication equipment’s and rectification of the discrepancies within SLA.

ACADEMIC CREDENTIALS:

Bachelors of Technology in 2008 in Electronics and Communications Engineering

References available on request

Contact this candidate