Customer Service Quality Control
Resume:
Tiffany Reed
**** ****** ** - ************, **. *9151
*.******@*****.***
OBJECTIVE
To secure a position with a well-established organization with a stable working environment that will require me to utilize my skills, abilities and experience.
PROFESSIONAL EXPERIENCE
Central Parking Systems, Philadelphia, PA Jan2011 - Present
Auditor
Audit tickets to ensure that tickets are being processed and recorded correctly.
Identify theft and shrink by looking for discrepancies regarding the processing of tickets.
Communicate findings to audit management and help with recommending process changes and or improvements.
Ensure that all revenue and ticket handling procedures are accurate.
Responsible for staff placement throughout the facility
Report revenue data to proper revenue systems.
Report all data to proper spreadsheets and systems.
Respond to basic customer and employee issues and concerns.
Conduct interviews for potential employee candidates.
Answer phones, mail client reports and complete other administrative task.
United States Census Bureau, Philadelphia, PA Apr2010 – Aug2010
Enumerator (Census Taker)
Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.
Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
Complied with accuracy standards while maintaining high production rates.
Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
Meet daily with supervisor to review and submit work, and receive additional instructions.
Perform other clerical duties as assigned.
American Automobile Association, Philadelphia, PA Oct1998-Jul2000
Call Taker/Customer Service
Deliver extraordinary customer service to Members, using sound business judgment.
Properly answer and accurately process incoming telephone calls regarding Roadside Assistance and other related areas.
Operate automatic call distribution (ACD) telephone set and PC running Windows-based applications.
Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination.
Take action, as necessary, to appropriately respond to a Member needs and concerns
Accurately enter information, comments and complaints regarding Members Roadside Assistance needs.
Perform other job related duties, as assigned.
Rock of Ages Christian Day Care Center, Camden, NJ Mar1993 – Jan2010 Pre-School Teacher
Plan daily activities and lesson that correspond with the curriculum.
Teach letters, numbers, and colors.
Help students explore the world around them.
Maintain a safe and healthy environment
Plan healthy snacks daily.
Plan art, music, and movement activities.
Order necessary supplies according to an established budget.
Help students learn classroom procedures.
Help students learn personal responsibility and respect for fellow students.
Use appropriate behavior management and classroom discipline.
Attend monthly staff meetings and trainings.
Establish consistent communication with parents and children.
Monitor classroom behavior, recognize and adapt to problems.
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EDUCATION
Camden County College, Camden, NJ 2003
Completed CDA Certification
Tracey Warner, Philadelphia, PA 1992
Completed Medical Assistant Program
Graduated Second Valedictorian
Edward Bok Vocational High School Philadelphia, PA 1990
Received Diploma
SKILLS
Excellent interpersonal, Organization and Customer Service skills.
Microsoft Outlook, Word and Excel.
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