Administrative, IT, Data Entry

Jamie Pilcher

**** *. ******** ***** • Littleton, CO 80122 • 303-***-**** • *************@*****.***

information technology

Enforcement-Financial Systems / Testing / Mainframe / Batch Processing / Troubleshooting / Data Modeling

SDLC/ SOPs / FTPS / Implementation / Programming / Financial Reporting / AGILE / Customer Service

Directed and implemented multiple aspects of IT services and provided high levels of business/technical analysis, programming and customer service for the State of Colorado, Automated Child Support Enforcement System. Supported and troubleshot production software and hardware issues across multiple platforms, with extensive experience in all aspects of Software Development Life Cycle (SDLC).

Redesigned the Internal Revenue Service (IRS) payment intercept process, complete SDLC, security to client/interface information datasets, to increase CSE collections $100M+.

Business analysis, programming, testing, distributed daily, weekly, monthly, annual reports. FTPS interface datasets.

Project management for the technical documentation of the ACSES to migrate to a new platform.

Documented/flowcharted every function for on-line/batch/database, contributing valuable tools to ACSES staff.

Technical Skills: Natural programming, ADABAS Database, Mainframe, Online/Batch, TSO, JCL, N2O, CICS, Natclipse, some knowledge of Java, very experienced with Microsoft Office, Visio, Windows 7, Windows Vista.

Key Skills: Highly organized and detail-oriented. Possess strong problem-solving and communication skills. Developing technical documentation. Translating business to technical. Innovative, resourceful, and results-oriented. Develops rapport with staff at all levels. Rapid situation assessment. Analytical and logical thinker. Intuitive decision maker.

Selected Accomplishments

Redesigned the IRS payment process. Streamlined, flowcharted, and documented functions for the IRS payments, improving collections to $100M+ in annual revenue. The IRS intercept process was poorly designed and required new State/Federal regulations. Utilizing the AGILE process, implemented a new process which included a complete SDLC: business analysis for a streamlined redesign of on-line/batch programming and JCL; performing unit/user testing, developing financial reports, and implementation to production for 64 county offices. This reduced the time of processing, saving numerous staff hours/money; a more rapid method for processing payments.

Business analysis, programming, testing, and distributed daily, weekly, monthly, quarterly, and annually the enforcement/financial reports. Developed, created, and produced over 100 enforcement/financial reports for the State/County offices. Worked independently with business and technical colleagues to define critical enforcement/financial goals and translate them into technical requirements, and concise functional reports. Ensured security of these reports (FTPS, encryption).

Assisted with the project management for the analysis of functions for migration to new platform. The ACSES had performed on a legacy system since its inception in 1988. The technical debt and the importance of use to the users outweighed the issues and costs to migrate to a new platform. The first step was the examination of the database (files, views, etc.). Developed first project plan to redesign and document the database.

Documented/flowcharted every function for on-line/batch/database, contributed valuable tools to support the mission of ACSES. Due to detail and analysis ability was asked to provide technical documentation (business rules, flowcharts, spreadsheets, ERD’s, data flows, process flows, etc.). This had never been done and included examining 6,000+ Natural programs, 100+ JCL, and 20+ interfaces.

Created flowcharts and spreadsheets to document where objects, datasets, data views, etc., were utilized and what made use of them. Provided increased understanding of ACSES systems/functions, enlightened the ‘big picture,’ and was used in multiple tasks for preparation of migration to new platform.

Career History

Promoted to positions of increasing responsibility with State of Colorado,

Automated Child Support Enforcement System, 1990 to 2012.

IT Professional II, 2006 to 2012. Created, developed, maintained system functions: analyzing, coding, documenting, unit testing, user interface testing, and implementing code. Documentation to migrate system.

IT Professional I, 2003 to 2006. Responsible for payment intercept systems. Reported annually. Created and maintained code. Performed new tasks for coding, analysis, and ACSES. Redesigned/rewrote several of the intercept processes.

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