Sales Customer Service

**** ****** *******, ** *****

325-***-**** phone ****************@*****.*** email

Sunshine Ridenour

Objective

Looking for a challenging, long-term position that will allow me to utilize my professional sales, customer service and management skills, while providing opportunity for growth and potential advancement

Skills

Sales Management

Strong sales & closing experience

Sales Training

Motivational leader

Accountable

Microsoft Office Suite

Marketing & Advertising

High level customer service

Recruiting

Employee Management

Highly Motivated & Self Driven

Experience

2015-Current Cumulus Broadcasting Abilene, TX

Responsible for revenue generation, goal setting, motivating the team, hiring, firing, interviewing, budgeting, forecasting, implementing new products, policies etc.

2008–2015 Abilene Reporter-News Abilene, TX

Advertising Sales Manager

Responsible for both inside & outside sales. (Conduct Interviews, hiring, training, establishing sales goals, monitoring traction, budgeting & forecasting, implementing new products, policies & training.)

Developed an excellent team atmosphere and morale amongst the team members keeping them motivated & focused on conquering various goals.

Participated not only as a team leader but also a team member by always being there with the answers, the plan, the structure, vision and direction.

Pulling, creating, analyzing and altering reports in order to track and drive sales in needed sections.

Managing to daily deadlines & goals.

Created and implementing plans and special sections including commission structures for participating agents in order to acquire revenue gain within our department.

2007–2008 Automated Copy Systems Abilene, TX

Receptionist/ Supply Manager

Assisting CEO, sales men and other departments with multiple projects.

Answering multiple phone lines and transferring to destination.

Increasing Sales Percentages by offering new products.

Purchasing & Inventory

Overseeing & tracking all shipments.

Creating Purchase orders, sales orders and Sales invoices, creating new accounts, Account Maintenance (Charges, Credits, etc.)

Sending, receiving and processing faxes, Typing contracts, proposals, UCC’s etc.

2004–2007 Teleperformance USA Abilene, TX

Supervisor (For Verizon, Sprint, Nextel and Boost)

1 yr. outbound telephone sales.

2 yrs. Hands on supervisor in sales, customer service and computer systems & programs.

Solely responsible for the success of avg. 40 customer care agents. (Oversee avg. 400 agents)

Excellent communication, motivational, loss prevention and educational skills.

Developing a team, tacking hours, problem solving, work scheduled percentages and performance. Data entry, phone skills and heavy customer service skills.

Ensured the success of every agent by identifying areas of opportunity, creating and implementing a plan of resolution, gaining agreement and providing dedication and follow-ups to confirm resolution, ensuring agent and company success as a team.

Responsible for all employee documentation, managed all aspects of agent work performance, scheduling and attendance.

Education

2000–2001 Texas state Technical College Abilene, TX

Medical Information Technologist (Medical Billing, Coding, Transcription, Scheduling, Filing, ect.)

1997–1998 Franklin Medical College Albuquerque, NM

Medical Assistant ( Office & Clerical duties including Charting & Vital’s, Giving intravenous, intramuscular, and under the skin injections and other patient related services.)

Interests

Swimming, Zumba, Theme Parks, Family time, Staying active & being healthy.

Memberships & Involvements

SHERM, ALOT, American Advertising Federation of Abilene, United Way Loaned Executive, Victory Church, Air-1 supporter.

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