Customer Service Sales

CRYSTAL COPE

**** *** ***** ***** **, Milford, Delaware, 19963 * 302-***-**** * **********.**@*****.*** WORK EXPERIENCE

MEGEE MOTORS, GEORGETOWN, DE

Service Advisor, Jul 2012 – Aug 2017

Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Prepare sales slips or sales contracts.

Maintain records related to sales.

Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental.

Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Estimate and quote trade-in allowances.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. This is basically in sales but it is a Dodge Dealership and I was a Service Advisor but that's not listen in the options. My responsibilities were Customer Service in person and answering the phone, scheduling appointments. Selling service that needed to be done on the vehicle, pick up and take customer's to and from work .Making the estimates for the repair billing out the parts needed writing a story on what we did and what we replaced, and then go over the bill in person with the customer so they know what we did to fix the vehicle. Handle customers complaints and concerns .

Used the fax machine, calculator, printer/copier/scanner, shredder, cash register, credit card machine, check reader. An assortment of filing techniques, paper filing, electronic filing, and calculate time sheets for 8 technicians. Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.

ROYAL FARMS, DOVER, DE

Customer Service Associate, May 2013 – Oct 2015

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records. Weigh items sold by weight to determine prices.

Issue trading stamps, and redeem food stamps and coupons. Keep periodic balance sheets of amounts and numbers of transactions. Pay company bills by cash, vouchers, or checks.

Cash checks for customers.

Greet customers as they come into the store, cashier, sold lottery tickets, money orders, credit card machine, answer the phone, work the gas pumps. Check in and out of stock orders, price changes. Check in and out vendors with merchandise. Stocked walk in and shelves, worked in the deli making subs, sandwiches, cooking chicken, weighing food out before putting it on the shelve and when customer's order certain items, helping customer's with there orders. Training new employee's how to cook. Clean the cooking area plus the whole store, restroom's, trash inside and out.

AUTO ZONE, MILFORD, DE

Customer Service Associate, Sep 2007 – Jun 2012

Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Assess marketing potential of new and existing store locations, considering statistics and expenditures. Represent company at trade association meetings to promote products. Once again not a very good description of what my title was. I was the Commercial Manager for Auto Zone an Automotive Store. I open and close the store, hired and fired, daily deposits, inventory of the whole store, ordering and receiving orders, maintain theft control, answer multiple phone lines, handled customer's concerns and complaints, customer service, employee work schedule, pulling and delivering parts to different shops, cashier, invoicing, credit card machine, fax, calculator, printer,copier, scanner. Training new hires. I G BURTON, MILFORD, DE

Parts Counter Person, Sep 2006 – Sep 2007

Customer Service, answer multiple phones, cashier, credit card machine, fax machine,copier,scanner, printer,calculator, opening and closing, inventory control, daily deposit, ordering and receiving orders. HERTRICHS, DOVER, DE

Parts Counter Person, Apr 2005 – Feb 2006

Customer Service, answer multiple phones, cashier, credit card machine, fax machine,copier,scanner, printer,calculator, opening and closing, inventory control, daily deposit, ordering and receiving orders. EDUCATION

LAKE FOREST HIGH SCHOOL, FELTON, DE

High School Diploma, Jun 1992

ADDITIONAL SKILLS

Went to Delaware Technical & Community College. Criminal Justice- Certificate

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