Customer Service Staff Nurse
Resume:
Melissa Chmura
Corsocare/ Independence Village and StoryPoint Al/MC communities (7/12/2017-7/21/2017) Ida, MI 48140
*******.******@*****.***
Nurse Transitional Care Navigator. Certified Dementia Practitioner. Community based experience with the geriatric population. Complex care management Marketing . Patient and family education regarding disease process. Reducing hospitizations. Assessing patients intake and periodically as their needs change. Educate CNA's. Acted as a liasion between Hospitals, SARS and physician groups. Build strong community relationships with local partners such as hospitals, rehabs, physicians as well as ACO organizations. Completed in home assessments and visits. Work Experience
TLC Senior
Care INC homecare - Commerce, MI
February 2011 to December 2012
Administrator(LPN)
Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Completed in home visits for complex care manager within the elderly population. Supported patients with customized patient teaching tools. Improved ED administration by compiling and analyzing data and identifying areas of improvement. Delegated staff nurse duties. Achieved departmental goals and objectives by instituting new processes and standards for home care. Completed weekly billing and payroll using QuickBook software. .Coordinated CNA education and training. Lead company through CHAPS and JACHCO survey.. Completed all advertising, marketing, hiring and retention programs. Performed all scheduling and recruiting. Handled 24/7 oncall needs soley.Performed home evaluations for new intakes. Performed client medication set ups.Managed daily referral processes. Worked to incorporate medical suppliers, Hospice companies, physicans offices staff and family for complete case management Nursing Customer Service Supervisor
WellsBrooke Homecare - Plymouth, MI
October 2007 to November 2010
Participated in unit based Quality Assurance Program. Delegated staff nurse duties. Achieved departmental goals and objectives by instituting new processes and standards for homecare patients. Responsible for primary care, case management, and medication management.Ensured efficacy of treatments through monitoring of treatment regimens. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Trained new staff on quality control procedures. Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Pagets disease. Coordinated with doctors and registered nurses to develop care plans for patients.Developed and produced all office flyer notifications for important policy changes, office news and events. Maintained all confidential personnel files, license and CPR compliance records.Multi-tasked general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Completed in home assessments and developed care plans for complex cases within the elderly population. Field Nurse-LPN
Health Call of Detroit - Detroit, MI
January 2005 to October 2007
Pediatric Vent experience. G-tube care, medication administration, ADL's, Charting, Hospice communication. Catherization insertion and removal, I an O recording. Education
Associates in Applied Science in Nursing
Elizabeth town Community College
2012
Certifications/Licenses
Certified Dementia Practitioner
July 2016 to July 2018
Certified Transitional Care Navigator
March 2015 to Present
Additional Information
BLS,certified
Pediatric trach and ventilator trained
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