Customer Service Representative

Samantha Quintero

**** ****** ** *** # **** • Houston, TX • 77036

CELL 832-***-**** • E-MAIL ***********@*****.***

PROFILE Highly enthusiastic customer service professional with 2+ years client interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

EDUCATION Advance Virtual Academy

High School Houston, Texas

Graduated 2017

SKILLS

Strong organizational skills

Active listening skills

Sharp problem solver

Customer service expert

Telecommunication skills

EXPERIENCE Charlies Houston, Tx

Cashier, Jan 2015- Aug 2015

Head cashier

Customer Service Leader

Trusted to open up store

Able to handle unhappy customers face to face and being able to manage situation

Assist customers by providing information and resolving their complaints.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

BEL Furniture Houston, TX

Customer Service Representative, Jan 2016- Jun 2017 (current)

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning.

Review and analyze specifications, sketches, drawings, ideas, and related data to assess factors affecting component designs and the procedures and instructions to be followed.

Compute mathematical formulas to develop and design detailed specifications for components or machinery using computer-assisted equipment.

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