Call Centre Customer
Resume:
CURRICULUM VITAE
OF
THOBILE KHUMALO
CELL NO 074-***-****
PERSONAL DETAILS
NAME
THOBILE
SURNAME
KHUMALO
DATE OF BIRTH
IDENTITY NUMBER
GENDER
FEMALE
NATIONALITY
SOUTH AFRICAN
CONTACT NUMBER
e-mail ADDRESS
*******.*******@*****.***
CRIMINAL AND CREDIT
CLEAR
AVAILABLE
IMMEDIATELY
EDUCATIONAL QUALIFICATIONS
NAME OF SCHOOL
PACE COMMERCIAL SECONDARY SCHOOL, JABULANI SOWETO
HIGHEST GRADE PASSED
GRADE 12
YEAR
2010
SUBJECTS PASSED:
ENGLISH HOME LANGUAGE, ISIZULU, ACCOUNTING, ECONOMICS, COMPUTER APPLICATIONS TECHNOLOGY,
LIFE ORIENTATION
MATRIC PASS
NATIONAL SENIOR CERTIFICATE DIPLOMA
COURSE
ADVANCED CALL CENTRE AGENT
UNIT STANDARD 14348 SKILLS CALL CENTRE
“PROCESS INCOMING AND OUTGOING CALLS”
MODULES COVERED
CALL CENTRE ENVIRONMENT
THE COLLEGE IS REGISTERED WITH SERVICES SETA AND MICT SETA. COURSE IS ALIGNED SERVICES SETA UNIT STANDARD 14348
“PROCESS INCOMING
AND OUTGOING CALLS”
ANSWERING
BRIDGING
CLARIFYING
DEALING AND
ENDING INCOMING CALLS (PROCESSING INCOMING CALLS)
PROCESSING OUTGOING CALLS
VOCABULARY AND LANGUAGE IMPROVEMENT, PRONUNCIATION, VOICE AND TELEPHONE ETIQUETTE
LISTENING SKILLS, EMPATHY AND CUSTOMER CARE
CALL CENTRE ROLE PLAYING – BOTH WRITTEN AND VERBAL
TAKING TELEPHONE MESSAGES
DEALING WITH ANGRY CUSTOMER USING THE H.E.A.T TECHNIQUE
COMPUTER SKILLS
UNIT STANDARDS 9357,
116932, 117867
MICROSOFT WORD AND TYPING KEYBOARDING PROGRAM
UNIT STANDARDS
116936, 116937 +
E-MAIL & INTERNET
MICROSOFT EXCEL PROGRAM
LANGUAGES I CAN SPEAK IN A CALL CENTRE
ENGLISH AND ISIZULU
THANK YOU FOR GOING THROUGH MY CV. I HOPE THAT I AM GOING TO BE SUCCESSFUL IN GETTING A JOB INTERVIEW WITH YOU. IF YOU WOULD LIKE ANY FURTHER INFORMATION PLEASE DO NOT HESITATE TO CONTACT ME. CELL NO. 074-***-****
WITH THANKS
THOBILE KHUMALO
CELL NO: 074-***-****
Contact this candidate