Network Engineer Technical Support
Resume:
JOSEPH Z. SMITH
**********@*******.***
Haverhill, Massachusetts 01832
Position/Job ID
Sr. Network Engineer
Work Authorization/Validity
United States of America Citizen
Tel No
E-mail ID
**********@*******.***
Joining Mode (TP / FTE)
Full Time/ Temp to Perm 90 days
Last 4 SSN
0130
DOB (MM/DD)
05/15
Overall relevant experience
10 years
Availability for Interview (Preferred Time)/ to join project
M-F, 8-16 EST/ 2 weeks
Education/Year of passing along with University
University of Southern New Hampshire, MBA Accounting
Skills
Years of Experience
Last Worked year
Network Engineer, Network Management, Infrastructure Engineer
10 years
7/2016
Cisco 2900 ISR and 4000 ASR Routers and Catalyst 4500 and 6500 Switches
10 years
7/2016
Cisco VPN3000 and ASA5500 Firewalls, IPSEC, GRE Tunnels
10 years
2015
Migrating Data Center (Disaster Recovery, Green Field)
10 years
2015
Routing protocols MPLS, IGRP, BGP, EIGRP, RIP, VLAN
10 years
7/2016
Digital VOIP (Cisco and Avaya); Analogue Voice (Siemens, AVAYA, AT&T 5ESS); WAN (SCADA, MPLS, Frame Relay, Cellular); 802.11AGN WIFI
10 years
7/2016
Deployment, Network Monitoring (Solar Winds, HP Openview
10 years
2016
Technical Professional Work Experience:
Brigham and Women Hospital – Network Engineer Jun 24, 2017 – Jul 3, 2017
Network Engineer
Monitored Cisco 6500 Catalyst Switches on 12 shifts
Installed, Configured, Managed and maintained:
oGenerated network performance data across cisco LAN/WAN/MAN/Wi-Fi network devices
oCisco Nexxus 7706
oCisco Catalyst 3745, 2951, 6800, 6500, 4500, 6880, 3500, 3600
oCisco Aironet 802, 2702
oMeraki MR33, MR42
oT-Marc 280, TMC-3348S, MRV OS-904
oDell PowerEdge 2520
Bay-InfoTech, LLC – Dublin, CA
Cisco Presales Network Engineer Oct 2017 – Dec 2016
Sold and constructed Cisco Data Center, Server, Security, Wi-Fi solutions
Cisco ISR Routers: 800, 1900/4200, 3900/4400, SMB, Meraki ZI/MX64/65
Cisco Switches: 2k, 3650, SMB, Meraki MS220, Meraki MS 320
Cisco Wireless portfolio: 1k, 2k, 3k, 2504, 3504, SMB, Meraki
Cisco Security products: Meraki MX Series, ASA 5006
Provide training on all the above Cisco technologies to the inside sales team of the Cisco Partner
PNC BANK – Brookline, Ohio
Contract Network Engineer May 2016 – Jun 2016
Decommissioning of a data center that is a part of the Greenfield Bridge project
Implementation of configuration changes and decommissioning efforts for Cisco Catalyst Switches and ASR Routers, Aerohive WAPs, Riverbed Steelhead WAN Optimizer systems,
Configured and Deployed new WAN/LAN/WIFI computer networking units to 500 national remote bank branches and offices
Employed knowledge of BGP, MPLS, Cisco Routing and Switching Technologies
Configured and managed Cisco Routing, Switching, VPN and Firewall technologies
First Republic Bank – San Francisco, CA
Contract Network Engineer April 2016 – May 2016
Implemented Solar Winds Suite of products in an enterprise environment.
Executed advanced knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange/Outlook, Microsoft Active Directory, SharePoint, IIS and/or other industry standard server platform services.
Employed advanced understanding of LAN topology, routers, hubs, switches, firewalls and network protocols and services, including WAN/Frame Relay/MPLS, TCP/IP, DNS, WINS, DHCP, SMTP, SNMP, etc.
Demonstrated experience with other network management tools such as HP Open view, HP Insight Manager, OpenNMS, OpsView or similar tools
Troubleshot various types of computer hardware and software systems
World Duty Free Group – Bethesda, MD
Contract Senior Infrastructure Network Engineer Nov 2015 – Dec 2015
Managed projects with MISPs to build global MPLS network infrastructure to support high-speed data, voice, and commerce services to stores locations in North America, Europe and South America to meet PCI industry standards.
Managed the installation of MPLS managed services at airport locations
Contracted network infrastructure builds out to local service providers to install data circuits, Ethernet patch panels, Cat 6 and fiber pulls and POS installations
Managed enterprise LAN/WAN/Voice infrastructure Install, monitor and troubleshoot MPLS managed services over WAN/LAN networks
Installed, Configured, Managed and troubleshot Cisco 3900/2900 routers, 4900/3600/2900 switches, Cisco 7900 VOIP phones, Checkpoint 680/2200/4400 security appliances and Time Warner Cable modems
Configured, Managed and Troubleshot Level3 MPLS WAN devices to support global MPLS networks built on Cisco 3900/2900 routers, Cisco 4900/3600/2900 switches, Checkpoint 680/2200/4400 security appliances, Cisco Call Manager 10.5 and IBM Servers
The Ohio Lottery Commission – Cleveland, Ohio Mar 2015 – Aug 2015
Contract Senior Cisco Network Engineer
Configured, installed, managed, troubleshot Cisco Switch network devices; Cisco Firewall Devices: ASA55xx, VPN3000 Firewalls: Cisco 7960 VOIP devices, 4500 and 6500 switches, Cisco 29xx routers and Cisco Meraki MR18 WAP devices) in enterprise mission critical, regional LAN/WAN/Wifi network systems
Installed and managed MySQL Database and Solar Winds Orion network management platform in a Windows 2008 R2 virtual client network
Installed, configured and managed Cisco AnyConnect VPN client systems
Conducted Cisco VPN3000 to ASA5520 Firewall Migration
Monitored Manage Engine Service Desk Ticketing system to resolve and close open trouble tickets
Documented enterprise network with Microsoft Visio
Installed Microsoft 365, Windows 7/8, Windows 2008 R2
Routing and networking protocols, including BGP, CDP, IGRP, EIGRP, MPLS, NAT, OSPF, QoS, RIP, DNS, TCP/UDP, and IP
Skycasters, LLC – Akron, OH Jan 2015 – Feb 2015
Systems Engineer
Installed, Configured and Managed virtual networks with Hyper-V in a Windows 2012 Server Environment
Installed and Managed Active Directory services on Windows 2012 R2 Servers
Installed, configured, managed Cisco 4500, 6500, 2900 routers; 3750 Switches; ASA5520 Firewalls, 7800 VOIP Phones
Manage Shortel Phones Systems
Configured and installed Buffalo 1900 Extreme Air Station Pro wireless access units into mobile satellite units
Routing and networking protocols, including BGP, CDP, IGRP, EIGRP, MPLS, NAT, OSPF, QoS, RIP, DNS, TCP/UDP, and IP
Columbia Gas of Ohio – Columbus, OH May 2014 - Nov 2014
Contract Cisco Field Engineer
On-call 24 hours/7 days per week to diagnosed and repaired network equipment failures at Columbia Gas site locations in a 125-mile radius in N.E. Ohio. Territory extended from Cleveland to Toledo to Wintersville, Ohio.
Installed, managed and troubleshot Cisco (ASA 5510, ASR1941, ASR 2900, 3650, 3750, 4500, 6500 Switches, 6500 Series WLAN Controller Module, Firewalls and Routers)
Avaya (IP Office, G430), Siemen (HiPath 3000), Baytech, APC and Motorola Solutions
MPLS/OSPF/ EIGRP LAN/WAN/WIFI networks.
Conducted IMAC with telephones, printer, facsimile and computer systems on user networks.
Conducted special projects (VOIP migrations, T1/DSL Upgrades, WAP/WIFI installs, Switch/Router refreshes and upgrades, to install and upgrade AT&T and Verizon T1 circuits to increase bandwidth in MPLS networks.
Installed, managed and trouble shot network devices on SCADA CDMA networks to monitor natural gas pressure, temperature and flow rates at gas pipeline and transport stations. Monitor and measurement device connected to Bristol Babcock RTU 3310 Terminals
Vita-Mix Corporation - Olmstead Falls, OH Oct 2013 - Jan 2014
Contract Sr. Network Engineer
Installed, configured, tested, maintained, monitored, and troubleshot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
Provided 24 x 7 x 365 network support, including responding to incoming calls, pages, and/or e-mails regarding network connectivity problems.
Performed on-site analyze, diagnosis, and resolution of complex network problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including off-site repair.
Designed, implement and support networking projects and new technology installations.
Installed and managed Cisco 2500 WLAN Controllers and Cisco ASA5520, Cisco ASA5510 Firewall systems
Ask Chemicals – Cleveland, OH May 2013 - Jun 2013
Contract Field Engineer
Configured and deployed Cisco 2900 Branch Routers solutions in Frame-Relay and DSL WANs and ASA5510 firewall units
Troubleshot customer networks to complete the successful deployment of data communications platforms.
Performed necessary troubleshooting, diagnostic, research, evaluation and documentation of various WAN/LAN and data communications issues and solutions
Assisted in preparation and execution of the overall project plan
Case Western Reserve University – Cleveland, OH Jan 2013 - Feb 2013
Seasonal Help Desk Technician Manager
Managed a team of 7 technicians and 2 office staff to deliver personal computer technical support to campus administrators, faculty, staff and 2,000 Windows 7/8 and Apple users
Worked closely with technicians, customers and computer manufactures to resolve customer desktop and laptop trouble tickets.
Managed, developed, trained and motivated help desk resources to adhere to ITIL best practices.
Cuyahoga Community College – Cleveland, OH Aug 2012 - Sept 2012
Intern Network Engineer
Modified, installed, and configured Cisco Campus LAN 3750-E switches in Cisco Catalyst 6500E and 4500E Series Core switch fiber networks.
Modified, installed Cisco Unified IP 7900 Series phones in Cisco Catalyst 6500 and 4500E Series Core Switch VOIP networks.
Configured and install Cisco ASA5520 Adaptive Security Appliances
Installed, configured, and supported LAN / WAN, Internet Systems and Network System.
Rascal Wireless – Cleveland, OH Mar 2008 - Aug 2012
Senior Network Engineer
Designed, Purchased, Installed, Configured and Troubleshot Cisco Linksys 802.11g networks in Small Office/Home Office business environments
Provided level 1 and 2 technical support for IEEE 802.11 wireless network LANs
Provided technical support for affiliated network hardware and software across all installed wireless locations both domestic and international which includes facility LAN, WAN and WLAN.
Education and training:
CCNA, CCNA-Wireless, Associate of Applied Business 2010-2012
SNHU Salem, NH, Graduate Certificate, Accounting 2001-2003
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