Information Technology Technical Support

FRITZNEIDER ULYSSE

*** ****** ******, ******, ** 19956 C: 302-***-**** **********@*****.***

https://www.linkedin.com/in/fritz-ulysse-111529131/ An Information technology Major with a background in Technical Support, systems analysis, installation, and configuration seeks a position as a Systems Analyst in a fast-paced startup. Python, and HTML

Microsoft Windows

MySQL

Technical Support

System and network configuration

Experience in Linux

Problem Solving

Troubleshooting

Research

Network Analysis

Organizational Skills

Software installation

IT Support, 01/2017 to 09/2017

Delaware State University – Dover, DE

Solving hardware/software faults.

Active Directory(AD).

Add users, Reset and change the password for End-Users through Local Users and Groups. Rescue a system with the Windows PE environment(Marcrium Reflect). Use PDQ Inventory to scans computers and collects hardware, software, and Windows configurations. Use PDQ Deploy to deploy software and patches to every computer. Use Spiceworks ticketing system.

Use CL(Command Line) and Linux GUI.

Data Analyst Intern, 06/2016 to 08/2016

Nanticoke Hospital – Seaford, DE

Assist project teams as database support experts by designing projects for specific databases. Converting databases between various types of databases including MS Access and SQL. Interpret data, analyze results using statistical techniques and provide ongoing reports. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

Bachelor of Science (BS): Information Technology, December 2017 Delaware State University - Dover, DE

Associate of Science: Computer Information Systems, May 2014 Delaware Technical Community College - Georgetown, DE GPA: 3.25

VOLUNTEER AND EXTRACURRICULAR, National Society of Black Engineers (NSBE), August 2016 ESL Teacher Assistant, Laurel Senior High School, Laurel, DE, July 2014-June 2015 Volunteer, Homeless Shelter, Salisbury, MD, September 2014-present Volunteer / Assistant Director, Pathfinders Club, Seaford, DE, November 2014-present Helped rebuild a home Instructed Friends level class Volunteer, Eben-Ezer SDA Church, Seaford, DE, October 2015 Hosted a workshop on how to use Jewel Accounting Software Church Treasurer

Able to read, write, and speak Creole and English fluently Scholarship Incentive Program(ScIp)(2017-2018)

Delaware State University Foundation Private Scholarship(2017-2018) AWARDS, DTCC Dean's List (December 2014); DSU Dean's List (December 2016); ESL Certificate

(January 2014); French Club Honor (2012-2014)

INTERESTS

LANGUAGES

ACCOMPLISHMENTS

ADDITIONAL INFORMATION

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