Information Technology Customer Service

Eddie J. Kearse

**** ******** *****, *********, ** 33578

813-***-**** *.********@*****.***

Summary of Skills

Information Technology graduate with proficiency in troubleshooting, maintaining and repairing:

oComputer Hardware/Software

oComputer Security

oWindows Server 2008 and 2012

Acknowledged as an effective leader who is able to mentor, motivate and develop staff to be highly productive and efficient.

Excellent organizational, analytical and communication skills with a strong management interface.

Over 17 years of customer service experience working directly with retail clients and business partners.

Education

Keiser University, Fort Myers, FL

Associate of Science in Information Technology, February 2016

Keiser P Exemplary Individual Student Recognition Program, July 2015

Coursework

Introduction to Computers

Computer Service and Support PC Systems

Essentials of Networking

Supporting Client Operating Systems

Managing & Maintaining Server Operating Systems

Principles of Information Technology

Applications Support

Multiuser Operating Systems/Linux

Web Systems

Implementing Directory Services

Internetworking Technologies

Implementing a Network Infrastructure

Professional Experience

West Coast Nuclear Pharmacy, Tampa, FL

Courier, 2015 – Present

Delivered radioactive medication for cancer patients to doctor offices and freestanding facilities.

Pick up returns and ensure the product is locked and secured at all times during transporting.

Florida Irrigation Supply (FIS) Outdoor, Naples, FL

Warehouse / Counter Associate, 2010 – 2015

Provided polite, friendly and expert counter sales to clients, including anticipating customer needs, suggesting alternatives, and problem solving.

Assisted in warehouse by loading and unloading trucks, order picking, wrapping products, and packing, labeling, shipping and receiving.

Kearse Express Courier, Tampa, FL

Owner / Operations Manager, 1998 – 2010

Planned and executed the business logistics.

Efficiently handled transportation and delivery of medications.

Community Outreach

Fort Myers Pathfinder

Director, 2014 – Present

Contact this candidate