Destop/Network Support and Helpdesk

TRAVIS JORDAN ~ Providence, R.I.

E-mail: **********@*****.*** ~ 401-***-**** [Preferred] ~ 401-***-**** [Cell]

Technical Skill Set Overview

Windows SERVER Administration [Installation, Management and Troubleshooting and Active Directory.

Setup and configuration of Windows 10/8/7/Vista/2000/XP, DOS, UNIX and Ubuntu LINUX; Windows 2012/2008/2000/NT4 Server; and Novell 3.12/4/5 Server operating systems.

MS EXCHANGE SERVER Administration and Migration with Outlook/Outlook Web Access.

TCP/IP Protocol Suite setup and configuration.

CITRIX Metaframe Administration.

Remote Access Troubleshooting & Repair.

VPN setup and support.

LAN and WAN setup and support.

CISCO Switch & Router Configuration.

Network Firewall Setup and Configuration.

Development and maintenance of disaster recovery procedures.

Virus and Malware Removal

LAN workstation setup, configuration and optimization.

Network printer setup, print queue configuration and troubleshooting for Windows Server and Novell networks.

Database interface setup and configuration.

AS/400 emulation setup and troubleshooting.

Proficient in the Installation, Imaging and Configuration of PC compatible server and workstation hardware.

User support for PC and Macintosh hardware and applications.

PC and Laptop hardware repair and component replacement/upgrades.

Experience

Freelance IT Consultant, Providence, RI October 2014 to Present

Perform short-term service and support assignments.

PC-Refresh, Domain Migration, Site Surveys, Cabling and Desktop OS Support

General systems infrastructure maintenance

Client companies include: Go2IT Group, VoIP Empire Inc, MassMutual/MetLife, Patrick's Residential Mgmt, et al.

IT Consultant for A&B Affordable Computer, NE and Western IA May 2014 to September 2014

Contractual Designation: Field Service Technician

Provided onsite field service and support of POS Systems, Registered PC's and Back Office network equipment for various clients.

IT Consultant for Installation Service Technology, Omaha, NE October 2013 to April 2014

Contractual Designation: IT Support Technician

Onsite field service and support of POS Systems, Register PC's and Back Office network equipment for various clients.

My primary focus was POS & network infrastructure maintenance for Taco Bell locations in the Omaha/Council Bluffs localities.

IT Consultant for Xerox via Advantage Technical Resourcing, Omaha, NE April 2013 to June 2013

Contractual Designation: Field Repair Technician

Contracted for field repairs of Xerox printers.

IT Consultant for Compucom via A3 Solutions Inc., NE and Western IA September 2012 to March 2013

Contractual Designation: Field Support Technician

Field repair and technical support for Xerox, Lexmark and HP printers.

PC and server repairs and upgrades.

POS and kiosk repairs for retail chains such as Target, CVS, The Home Depot, Walmart, SAMS Club and Cricket.

General on-site hardware and technical support for numerous individual clients.

IT Consultant for Coretech via Advantage Technical Resources, Omaha, NE April 2011 to August 2012

Contractual Designation: System Support Technician

Support technology in a multiple client environment.

Remote support of Servers and Desktop / Apple workstations.

Support Server 2003, 2008, 2008r2; XP, Vista, 7, OS8.

Provide assistance and configuration with Microsoft Office 2003, 2007, 2010.

Lifespan Technology Recycling, Omaha, NE January 2010 to March 2011

Technology Sales Technician

Evaluated the potential resale value of surplus computer equipment and consumer electronics for resale to wholesale customers. Oversaw the testing and drive sanitization of said computer equipment.

Maintained internal plant network infrastructure and hardware: including network router and switches; SCSI, IDE, SATA & Fibre Channel hard drive wiping arrays; Linux-based Tabernus Enterprise Erase software and servers; MAR Microsoft Authorized Refurbisher Server for Windows OS imaging; and general desktop support needs of plant staff.

IT Support Contractor, Washington DC, Des Moines & Omaha September 1999 to January 2010

PC Systems Technician- DTS- IT Customer Support Technician- Network Printer Support Specialist.

POS Point of Sale support for Advanced Auto Parts, Best Buy and Walgreens stores.

PC Laptop refresh with full data migration for customer sales associates.

Provided PC imaging, desktop/LAN printer support and troubleshooting.

Provided telephone support/problem resolution for hospital & clinic end-users via CA Unicenter Remote Control, Microsoft Management Console Active Directory/Exchange, CITRIX Management Console, 3270 Mainframe Admin & HEAT Call Logging.

Supported systems and applications included: Windows 2003 Server; CITRIX Metaframe Applications; MS Office 2003; Outlook/OWA email; Lawson HR Software; 3270 Mainframe; network/mainframe printing; and numerous hospital-related applications.

Provided final stage deployment services for replacement of legacy laptop and desktop PC equipment.

Maintained all network printers. Served as POC for nationwide printer refresh project wherein all older model printers no longer under warranty in regional offices were replaced. Served as a backup for desktop support personnel. Provided telephone and in-person technical/application support for Windows 2000/XP users on Novell/Windows Server network. Maintenance and troubleshooting of PC's & network printers.

Provided desktop and DameWare remote control client support for Riggs workstation users. Worked in Windows 2000/2003 Server Active Directory environment utilizing Windows XP Pro OS workstations with some legacy Windows 2000 OS presence.

Provided application support for Cisco VPN client, MS-Office XP, Service Delivery/Fidelity via ATTACHMATE and bank-related applications. Systems and applications supported include: Microsoft Exchange 5.5 & 2000; Microsoft Active Directory; Windows XP & 98; MS Outlook XP/2000/98; MS Office XP/2000/98; McAfee Virus Scan.

Provided support during company-wide migration to Microsoft Active Directory and Microsoft Exchange Server Email from Netscape Email Server.

Additional Experience

Associated Builders & Contractors, Rosslyn, VA ~ Network Manager ~ 1998-1999

Delta Dental Plan of Colorado, Denver, CO ~ Technical Support Specialist ~ 1997-1998

Vendors Supply of America, Denver, CO ~ Technical Support Specialist ~ 1996-1997

EIS International, Herndon, VA ~ Systems Engineer ~ 1995-1996

U.S. Dept of Education via CAI, Washington, D.C. ~ Net Server Administrator ~ 1994-1995

Education

Technical Education Center, Rockville, MD ~ Electronics Technology

Howard University, Washington, D.C., 1988 to 1990

Specific Training

CCRI, Providence, RI ~ CompTIA A+ CompTIA Network+ CompTIA Security+

New Horizons, Denver, CO ~ Novell 4.11 Administration Update

EIS International, Herndon, VA ~ Call Processing System Training

Computer Learning Center [CLC], Alexandria, VA ~ Systems Administration

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