quality assurance

PARKER OWENS, ****b Fayette Drive, Richmond, KY **475, ******.*****@*****.***, 859-***-****

SUMMARY:

Expert in software test writing and executing functional tests, user acceptance tests, web and mobile tests, and interface tests.

Strong analysis skills to match functional requirements, user requirements, and business requirements in tracematrix documents.

Outstanding communication skills to interact with the general public and technical peers.

Agile, sharp, and able to improvise creative yet professional solutions.

Poised and patient customer service by phone, remote, and in person.

Seasoned professional:

o Web Design/Coding/Accessibility/Analysis/Testing (20 years) o Editing, Writing, Document Review, and Publishing (20 years) o Technical Instruction (8 years)

o Assistive Technology/Disability Services (7 years) o Help Desk/Troubleshooting (7 years)

o Ebook Coding (4 years)

o Software Testing (manual, Agile, conventional) (3 years) o Computer System Validation (CSV) (2 years)

TECHNICAL EXPERTISE:

PLATFORMS/OS

Windows, Macintosh, Android, Linux

HARDWARE

Desktops, laptops, tablets, phones, printers, peripherals CODING

HTML, CSS, Javascript, PHP, ASP and beginner C++, C# APPLICATIONS / SOFTWARE

Extensive software proficiency covering wide variety of applications, such as: SAP, HP ALM, YouTrack, Jira, Zephyr, Microsoft Team Server, Sharepoint, PLM, Moodle, Blackboard, Google Docs, Microsoft Office Suite, Visio, Corel Photoshop Pro, Adobe Creative Suite, Adobe Acrobat, JAWS, Window Eyes, Read and Write Gold, Zoomtext, OCR, Jutoh, Sigil, Stylewriter, Smart Edit, internet browsers, and misc. proprietary software. TESTING EXPERIENCE

Integration, functional, user acceptance, mobility (phones, tablets and laptops), web, user interface, adhoc, usability, accessibility, daily stand-ups associated with sprints, writing user stories and test cases, analysis of requirements, review of testing documentation produced by third-party vendors. CAREER:

SQS North America, Lexington, KY

QA Coordinator/Validation Analyst

08/2014-present

Bill and Melinda Gates Foundation – Writing test plans and detailed testing guides, mobility testing, testing global servers by remote connection after MS patch and security releases, testing global servers to verify functionality, daily research and posting of Android security issues. 7/2017-present

Estee Lauder – Retrospective computer software validation, and document management system validation (OpenText). Extensive training in CSV, GxP, and FDA Series 21 part 11 compliance. Analysis of regulatory compliance documents such as FSR, USR, and tracematrix; development of user stories and test cases, and software testing review.

8/2016-present

Apollo Education Group – Manual testing for agile development of Innovator’s Accelerator on Moodle and Totara platforms. The online classroom was tested in multiple browsers on Windows 7, and Android and Apple tablets and phones for technical, user interface, and design defects. Testing included student, instructor, and administrator user stories. Added user stories and recorded defects in YouTrack.

10/2015-6/2016, 4/2017-8/2017

Hospira/Pfizer – Software testing document review for pharmaceutical regulatory compliance. Performed computer system validation against GXP, SOX, and HIPAA standards. Used SAP and HP ALM systems to review and approve requirements specifications, test summaries, tracematrix, and unit, integration, and UAT tests performed by an offshore team. 8/2014-9/2015

KY Story, Richmond, KY

Publisher

2012-2016

Indie editor and publisher of 20 anthologies and 6 chapbooks celebrating the Southern, Appalachian, or Kentucky voice. Cover and interior book design, Kindle and Smashwords ebook formatting, acquisitions, communications, advertising, promotions, editing, proofreading, and marketing. Eastern Kentucky University, Richmond, KY

Web Accessibility Coordinator, Assistive Technologist, and Consultant on Demand 2006-2013

Individual and group instruction on web accessibility, JAWS, Window Eyes, and Read and Write Gold; desktop support for hardware, software, network, and help desk rotation.

Assistive Technology Expert knowledge and training in JAWS, Window Eyes, Read and Write Gold, OCR, Zoom Text, Word formatting for accessibility, speech recognition and commands, MP3 voice activated players, Daisy players, and many other hardware and software solutions for individuals with disabilities. Role requires cultural sensitivity and an ability to build rapport with a diverse user base, including students from other countries and students with disabilities.

Desktop Support Ability to multi-task and prioritize effectively. Highly trained and experienced in Microsoft and Apple products, personal phone and tablet support, installation of software, computer repair, active directory, Banner, Blackboard, web design and architecture, network connections, setup of new equipment, and software training. Considered a team player, worked multiple faculty and staff computer rollouts. Additional Help Desk Skills include: o Computer rollouts, including transfer of existing files from old computers, software installation, patching, cloning, needs assessment, computer software inventory, settings documentation, printer and user setup.

o Outstanding communication skills to interact with students, faculty, and staff, outside agencies, and technical peers.

o Known for being agile, sharp, and able to improvise creative yet professional solutions. o Poised and patient customer service by phone, remote, and in person. o Extensive software proficiency covering wide variety of applications.

Web Design Seasoned professional with extensive knowledge of Photoshop, Dreamweaver, SQL database display, CSS and HTML, accessibility, and web architecture. UK Marketing, University of Kentucky, Lexington, KY Web Analyst

2003-2006

UK Healthcare webpage creation and maintenance, PHP and ASP web code used to display info from databases, development of content and copy for web pages, and group brainstorming. New Horizons Computer Learning Center, Lexington, KY Technical Instructor

2000-2002

Instruction in Office Suite, web design, graphics, and operating systems. Classroom setup included computer software installs, and cloning setup to other computers. CERTIFICATIONS/DEGREES:

2017 ISTQB ISTQB International, Certified Tester, Foundations 2015 MFA Eastern Kentucky University, KY (creative writing) 2014 CAST QAI Global Institute

2010 ATP RESNA, Assistive Technology Professional (expired 2014) 2001 MOUS Word, PowerPoint

2000 MCIWD Master Certified Internet Webmaster Designer I-Net+ Comptia Internet Professional

1999 Network+ Comptia Network Repair Technician

A+ Comptia PC Service and Repair Technician

MCSE Microsoft Certified Systems Engineer

1985 MFA Rutgers University, NJ (visual arts)

1982 BFA University of Cincinnati, Ohio (visual arts)

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