Customer Service Manager

Doriane Oyane Ndong

Tel: 301-***-****

Email: ************@*****.***

Detail-oriented, efficient and organized professional with extensive administrative experience

Effective time management skills

Exceptional analytical and problem solving skills

Outstanding oral and written communication abilities

Excellent focused attention to detail

Summary:

●Highly trained professional with several years of experience in handling government tasks and duties relating t foreign affairs and customs; has the ability for facilitating and spearheading investigations and analysis on documents and other papers submitted by persons and organizations applying for VISAs

●Can handle jobs and duties with above-average results; can d more than assigned tasks

●Knowledge in all aspects of developing and managing liaison records; has established meetings with high ranking officials..

Skills:

●Management, social media,, other languages, organization, customer service, Microsoft

Education:

High School Diploma - French International High School - Bethesda, MD

Bachelor in Psychology - Towson University

Certificate of Excellence in Leadership - Towson University

Experience:

Health Well Foundation – Gaithersburg, MD Nov 2015 – Jul 2016

Program Specialist

●Medical Insurance Verifier t work in a call center and verify patient benefits

●Prescreen patients for enrollment into the program.

●Explained how the program and grant work to patients

●IVR is responsible for supporting the operations of InTeleCenter™ programs including, but not limited to, patient assistance programs and insurance benefit research

●Focus of the IVR is t assist patients or providers access the product(s) they need

●IVR does this by responding t phone and fax requests from customers, include physicians and their staff, hospital staff, pharmacists, patients, and family members or friends of patients

GES Inc Jan 2013 – Feb 2015

Assistant Office Manager - Silver Spring, MD

●Handled shipping documents timely and accurately

●Made quotes / estimate / invoices

●Followed up with clients/ made calls

●Received, filed and transferred "Purchase Order", "Packing List" to related Dept.

●Reported Import status and cost upon shipping done

●Monitored payment for the suppliers

●Made material balance for Processing Contracts

●Reported and filed "Expense for Import", "Import monthly status"

●Arranged and made Liquidation sheet of contract with Customs

●Prepared export-import documents (Such as: I/V, P/L, C/O, B/L and other client-required documents)

●Kept direct contact with suppliers to tackle export-import tasks

●Assisted manager with the preparation of material balance every quarter with was submitted to custom office

●Used QuickBooks for account inventory as well as for the management of invoices

Embassy of Gabon – Washington May 2009 – Dec 2011

Passport and Visa Specialist

● Served as Passport acceptance agent. Received, examined and reviewed passport applications forwarded by Passport Application Acceptance Agents and passport facilitators or presented in person by the applicant or the applicant’s representative.

● Clearly established the identity of each passport applicant. Provided assistance to personnel concerning passport application requirements and preparation, where and how to obtain birth or marriage records and other essential supporting documentation.

● Prepared visa applications and developed advisory opinions and interpretations of laws and regulations on agency employee's eligibility to receive such visa's under foreign policy statues, arm control treaties and presidential proclamations.

● Stamped files and materials received

● Send collection notices using Microsoft office Outlook

● Matched invoices to purchase orders and/or proof of delivery receipts.

● Replied to customer and sales rep requests for changes to invoices and other varied inquiries.

● Maintain electronic copies of all payments, transactions, and invoices in the respective network folders.

Embassy of Gabon – Washington May 2008 – May 2009

Receptionist/Office Assistant

●Screened and directed incoming calls

●Acted as liaison between public and executives;

●Handled requisitioning of supplies and inventory adhering to a limited budget;

●Managed courier services and shipping/receiving;

●Retrieved, sorted, and filed all information

●Assisted with typing as required

●Maintain a day by day productivity log of scanning and indexing activities

TECHNOLOGY SKILLS

●Proficient in Excel, Word, PowerPoint, Outlook, QuickBooks and Salesforce.

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