Project Manager Management
Resume:
Stephen A. Kurtz
Randolph, NJ 07869-3801
Linkedin: https://www.linkedin.com/in/stephen-kurtz-8b94273b
******@*****.***
IT Professional with experience in project management, team management, technical training, building security, structured network wiring, documentation creation
I am an IT professional with experience in technical support, project management, documentation, vendor management, policy, corporate A/V and procedure creation. I excel at managing a team, working with others to achieve project results. I convey a consistently professional and courteous manner toward the end user.
Proficiencies:
Project Management and Coordination - Documentation and Policy Creation, Team Management Network Wiring – Building Security Systems, Access Control, Telecom Systems - Cloud-Based IT Ticket System – IT Hardware Troubleshooting – 3rd Party Vendor Management – Bit Locker Contract Negations – A/V Project Management – HIPAA Security
Achievements:
Established company-wide cloud-based IT Helpdesk ticket system
IT Project manager for Partners Pharmacy, State of NJ program
IT Project manager for pharmacy moves, building security, and cloud phone system
3rd Party vendor management and provided direction to project resources
Developed BYOD policy for cost-effective roll-out to entire company
Created procedures and workflow documents and CRM training documents
Manager of IT summer interns at AT&T Labs, customer service management
Leadership experience supporting lab staff, a user base of over 3000.
Testing and evaluation desktop technologies prior to company implementation
Service orientation training for team, Liaison to IT management and CIO
Provided proactive written communication to management leadership
Developed processes, procedures and knowledge base for desk top team
Technologies:
Windows 7, 10
Android Devices
Wired Network planning
Remote Desktop Support
Cloud-based applications
Replication & Backup procedures
MS Office Applications
Facility Network RFP
Samanage Ticket System
Training Courses:
CompTIA A+
CompTIA Network +
Leadership for Project Managers
PC Install, Service, Networking
Wireless Networks
Quality for Project Managers
Written Communication skills
Managing Projects
Contracting and Negotiation Skills
Work Experience:
Private Consulting – 07/2016 - Present
Project management - short term
Documentation, Procedures, IT management, Access control
IT Specialist / Project Manager - Partners Pharmacy- Cranford, NJ - 02/2015 – 06/2016
Managed IT hardware and Infrastructure projects, ITIL Service desk system
Established new cloud-based Help Desk ticket system for entire company
Developed BYOD policy and SLA procedures used company wide
Designed technical documentation for the IT department and call center
IT Project manager for building move, security, access control, VOIP
Managed installs of building security, network wiring, and telecom projects
Managed Audio Visual KPI requirements for the IT department
3rd Party vendor management for projects, negation with vendors
Owner - SAK Tech – Randolph, NJ 05/2013 – 02/2015
Provided computer consulting services to home users and small business
Trained users on new computer hardware & software
Hardware and software support and technical services wired and wireless
Senior Computer Technician - County of Morris - Morristown, NJ - 12/2006 – 05/2013
Managed hardware installs, upgrades of county computers
Conducted training and PC support for a user base of 2000
Performed asset management for IT department, Software inventory tracking
Owner - SAK Tech – Randolph, NJ - 2004-2006
Provided computer consulting services to home computer users and small business
Trained users on hardware & software, improved user’s workflow
Provided end users with hands on training and IT services
Technical Staff Member - AT&T Labs - Florham Park, NJ - 1988 – 2004
Lead technical team and instructed staff and organized/coordinated support services
Provided desktop and network technical support to AT&T Labs
Managed summer intern group; prepared performance appraisals
Squad Sergeant - Auxiliary Police Officer, Maplewood, NJ (Volunteer-Retired) 1978 - 2008
Provided police backup for regular police officers
Accompanied and augmented police during emergency situations
Education and Professional Development:
Kean College, Union NJ Essex County Auxiliary Police Academy
Certifications:
CompTIA A+ CompTIA Network
Contact this candidate