Mark B. Gallagher

*** ******* **** ****: 716-***-****

Buffalo, New York 14220 ac2kbu@r.postjobfree.com

Professional Summary

Senior IT Professional that provides comprehensive support to domestic and global customers, handles all aspects of complex technical project implementations, achieves consistent results and promotes improved methods.

IT Functional Expertise:

Coding, Testing, Test Planning, Production Support

Technical Expertise:

Hardware: IBM OS, IBM DOS

Languages: COBOL, CICS, DB2, Easytrieve

Databases: DB2, VSAM

Third Party Software: XPEDITER, Data Xpert, Endevor, Panvalet, Excel, Word, IBM File Manager, Lotus Notes, Mercury Test Director

Professional Experience

Pro-Tech Consulting, Buffalo, New York 2012 – 2017

Consultant, M&T Bank 2015 – 2017

Supported Consumer Loans department by writing technical specifications, test plans, coded and tested COBOL, CICS and DB2 programs.

Wrote DB2 stored procedures, COBOL programs in both batch online environment, created test plans, tested programs to support ACH implementations.

Coordinated testing between technical teams to support system tests.

Consultant, HSBC Bank 2012 - 2014

Supported Internet Banking Implementations by writing technical specifications, test plans and implementation plans, coded and tested COBOL CICS and DB2 programs.

Coordinated implementation support by conducting step by step reviews of implementation procedures.

Provided day to day development support by mentoring team members, reviewing code and test plans.

HSBC, Buffalo, New York 1987 - 2011

Global bank with offices worldwide.

Systems Analyst, Internet Banking (2001 - 2011)

Provided 24 x 7 production support for internet banking system to solve production problems and reduce costs and improve customer satisfaction. Supported project implementations by detailing plans, conducting checkpoint meetings, providing on-site support and verifying results to enhance internet banking functionality. Verified that all test environments were operational on a daily basis.

Tracked errors and resolved problems with new teller system which reduced branch downtime.

Wrote specifications and programs to support new front end interface that streamlined worldwide operations onto a common platform.

Reduced downtime and increased efficiency of testing teams.

Professional Experience (continued)

Wrote procedures that tracked and documented system problems resulting in reduced time spent on research for an eight-member production support team.

Researched and reported system testing errors which improved reliability and increased efficiency of system testing.

Conceived and wrote a process to track customer account relationships in internet banking that ensured compliance with banking regulations.

Coordinated rerun procedures for major data center power outage; minimized downtime and reduced the cost of an extended outage.

Minimized damage by assisting in recovery of critical production data during a major hardware emergency.

Programmer/Analyst Mortgage Systems (1996 - 2001)

Provided comprehensive IT support for mortgage related systems and programs for HSBC Bank.

Researched, documented, coded, tested and implemented over 100 programs to make them Y2K compliant.

Programmer/Analyst Deposit Systems (1987 - 1996)

Provided comprehensive IT support for deposit related systems and programs for HSBC Bank.

Upstate Milk Cooperatives, Buffalo, New York 1984 - 1987

Programmer Analyst (1984 - 1987)

Converted over 100 programs from NCR to IBM as part of a major hardware and data center upgrade.

Education

State University College at Buffalo, Buffalo, New York

Bachelor of Science - Information Systems Management, 1984

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