Technical Support Information Technology
Resume:
PALOMA, RYAN D.
Contact Information
Address: Purok Acasia, San Agustin, Maasin City
Mobile No.: +63-932*******
Email : ************@*****.***
Personal Particulars
Age: 30 years old
Date of Birth: 14 April 1986
Nationality: Filipino
Gender: Male
Height: 5’3
Weight: 54 Kls.
Marital Status: Married
SSS No. : 06-2822792-2
TIN No. : 262-030-161
Permanent Residence: Philippines
Educational Background
College Degree
Field of Study: Information Technology
Major: B.S. Computer Science
Institute/University: St. Joseph College
Graduation Date: March 2008
Employment History
Company Name: Convergys Philippines
Position Title: Technical Support Lvl 2
Industry: Call Center
Account: Spectrum
Location: IT Park, Lahug, Cebu Philippines
Duration: April 2017 – to the present
Work Description: Responsible for providing quality support for customer’s internet services by making sure that the internet is working fine and by assisting customers to configure their wifi network and connecting their devices to it, from mobile devices, computers, roku, gaming consoles and smart tvs. Get customer's concern, review and does research for the issue, use tools effectively and provide resolution to the problem in a timely manner.
Company Name: The Results Companies
Position Title: Customer Support Representative
Industry: Call Center
Account: Sprint
Location: Lapu-lapu City, Cebu Philippines
Duration: October 2016 – March 2016
Work Description: Responsible for providing quality support for customer’s wireless needs. We support issues with mobile phones, network issues which includes troubleshooting as well, billing issues like explain the bill to the customer and giving breakdown, account issues and ensures customer's satisfaction with the service that we provide. We recommend products and services that best suites for customer's needs.
Company Name: Teletech
Position Title: Technical Sopport Representative
Industry: Call Center
Account: Verizon
Location: Mandaue City, Cebu Philippines
Duration: March 2016 – September 2016
Work Description: Responsible for providing quality support for customer’s computer problems, internet connection problems, phone line issues and even cable issues, the company is the first company that offers fiber optics solutions in the US. My role is to ensure that these services are working using our computerized diagnostic tools.
Company Name: Shore Solutions, Inc.
Position Title: Technical Solutions Engineer
Industry: Call Center
Account: Support.com
Location: Mandaluyong, Philippines
Duration: June 2014 – January 2016
Work Description: Responsible for providing quality support for customer’s computer problems. This includes, removing of virus, fixing computer issues at the registry level. The support includes, remote printers, tablets, smart phones, mac OS either mobile or pc. Also provides support for connections issues, either wired or wireless. Most of the customers are residential customers and small business customers based in the US.
Company Name: Aegis People Support, Inc.
Position Title: Technical Solutions Engineer
Industry: Call Center
Account: Support.com
Location: Makati City, Philippines
Duration: April 2013 – April 2014
Work Description: Responsible for providing quality support for customer’s computer problems. This includes, removing of virus, fixing computer issues at the registry level. The support includes, remote printers, tablets, smart phones, mac OS either mobile or pc. Also provides support for connections issues, either wired or wireless. Most of the customers are residential customers and small business customers based in the US.
Company name: ANSI Information Systems, Inc.
Position Title: Technical Support Engineer
Industry: Information Technology
Location: Binondo, Manila, Philippines
Duration: August 2010 – February 10, 2013
Work Description: : Responsible for providing and maintaining software and database systems for various clients, including: FRESH N’ FAMOUS FOODS, INC. which comprises mainly of Chowking, Greenwich and Redribbon companies. The responsibilities include maintaining their POS systems.
We are mainly exposed in maintaining software and hardware of the systems, which includes reformatting different windows platforms from windows 95, 98, 2003, xp and windows 7, also includes reinstalling different software needed by the clients.
Skills
Knowledge in Microsoft office applications, basics in object-oriented programming, basics also in database systems like access and sql. With full grasp and experience in different versions of windows including windows 95, windows98, windows 2000,windows XP and windows 7 and windows 8 including windows 10.
Language spoken: Bisaya, Waray-Waray, tagalong and english
Character References
Junrey Canoneo
Technical Support Rep
Convergys Philippines
Florelyn Montemor
Customer Service Rep
The Results Companies
Aldenaire Navarrette
Account Supervisor
Shore Solutions, Inc.
*****.**********@***.**************.***.**
Karen Tumaliuan
Account Supervisor
Aegis People Support, Inc.
*****.*********@***********.***
Marriane Salvio
HR, ANSI Information Systems, Inc.
*******@****.**
241 4189
SWORN AND DECLARED THAT ALL INFORMATION STATED ABOVE IS TRUE AND CORRECT.
Ryan D. Paloma
APPLICANT
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