Customer Service/ Security Officer

Jovito L. Dela Cruz

I.T. Governance Administrator

TRANSCOM WORLDWIDE ROHQ BV

+63-091******** *************@*****.***

Position Applied for : I.T. Global Procurement / Back Office / Corporate Recruitment or Call Out Recruitment

Experience

Position Applied for : I.T. Global Procurement / Back Office / Corporate Recruitment or Call Out Recruitment

Nov 2012 – April 9, 2016

I.T. Governance Administrator

TRANSCOM WORLDWIDE ROHQ BV Ortigas Pasig City, Philippines

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Clerical/Administrative Support/ I.T. Procurement/ Finance AP

Role

I.T. Governance / Procurement Staff

Position Level

Global Procurement /Finance-Account Payable

Monthly Salary

PHP 31,000

since November 2012 work as IT Governance Admnistrator, Global Procurement, Sending Suppliers Code of Business Conduct, Non disclosure agreement, Contracts, Global supplier monitoring and Global Invoicing. and other administrative Function in Procurment. Procurement Global Tool name M@gic M@gic Processing of PR, PO, Rejection of PO and PR. Maintaining Contract management Portal, BC/FIS Trackers, requesting Quotations from Suppliers . Monitoring Daily Email of IT Governance Inbox and submitting them to my Manager every Friday who is in UK., Knowledge of New Applications and faster processing of Invoices for AP department in sweden which they called MEDIUS FLOW . Monitoring and updating of I.T. Security Documents for annual review of regional Directors and recoding in Trackers after Review and Approval .Coordinator for the review of Contracts with the CONTRACT Manager base in Spain .

..Processing of PR & PO, Creating of PO using MAGIC (ICEB) and using the MEDIUS FLOW system for Accounts Payable

Sep 2012 – November 2012

CORPORATE RECRUITMENT

Transcom Wolrdwide ROHQ

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Human Resources

Role

Corporate Recruitment/Staffing

Position Level

Non-Executive

Monthly Salary

PHP 18,000

Outsourcing of Applicants in all Positions to fill up company requirements.

From Sept 2012 to Nov 2012 work as Corporate Recruitment Call Out Team then promoted

as IT GOVERNANCE ADMINISTRATOR

Conduct Phone preliminary Interview to all Applicants in all positions needed.

May 2007 - Mar 2009

(1 year 10 months )

'''CUSTOMER CARE SPECIALISTS U.S.A.)

'''TELEPERFORMANCE'''

Industry

Call Center / IT-Enabled Services / BPO

Specialization

Customer Service

Role

Customer Service - General

Position Level

Agent Inbound & Outbound

Monthly Salary

PHP 14,000

'''INBOUND CUSTOMER CARE SPECIALIST AND THE ACCOUNT IS SPRINT AND NEXTEL maintainng the account of customers all over united states// part of our job is giving helpful tips on how to maintain the account in good shape'' but reasonable price..'

Jun 2002 - Apr 2007

Operations Officer

Adds-On resources Inc.

Specialization

Manpower Agency

Role

Operations officer

Position Level

Supervisor

Monthly Salary

PHP 13,000

monitor employees condition and work problems. Weekly inspection of clients working area. Billing and collection. Bank transactions including depositing collections. payroll, SSS, BIR, Philhealth, Pag-ibig transactions

Feb 1992 - Dec 1995

Security Officer/Deck Dept.

Radisson Seven Seas International

Industry

Hotel / Cruise Ship

Specialization

Public Relations

Role

Front Desk Officer / Safety Officer

Position Level

Supervisor

Monthly Salary

USD 1,300

Passenger drills and safety measures, incharge of Embarking and disembarking passengers. Coordinates with US immmigrations and Health and agriculture and coast guard officers regarding Manifest of Passengers. Transporting of passenger in port of any countries for Shore excursion or tour . Involving with the Travel desk Manager fascilitating reservations for the hotel, snorkeling, scuba diving, cars and Vans rates, beaches reservations, and or any other special reservations and inquiries on airfares .Protect the ship to the fullest.

Feb 1986 - Dec 1992

Personnel Assistant

Metals engineering Resources Corp.

Industry

Metal Cast Iron Industry / Car Parts & Assembly/ Sewing Machine Assmbly

Specialization

Manufacturing/Production Operations

Role

Assistant Personnel Officer

Position Level

Personnel Asst.

Monthly Salary

PHP 7,500

all Liason works Representative of all Managers attending all kinds of Meeting and Corporate organizations and Sports Activities In chrge of all government obligations such as BIR SSS benefits, Philhealth Pag ibig.

Mar 1986 - Dec 1987

MOBILE RADIO REPORTER/ SPINNER

FBS RADIO NETWORK

Specialization

BROADCASTING –DWBL AM Radio & DWLL Melow Touch FM Radio

Position Level

Reporter / News writer / Spinner

Monthly Salary

PHP 8,500

Collect news around metro manila, then edit and type it for the Broadcast on board Actual personal interview with governemnt officials and non government individual and on the spot reporting of events. and Music spinning on FM Band

Mar 1979 - Feb 1986

Security Officer

Confidential Investigation & Security Corporation

Specialization

Security/Protective Services

Role

Security Officer

Position Level

Supervisor

Monthly Salary

PHP 5,500

In charge of Company safety and Security. Protect lives and properties of Clients. Investigator. Inspector. Anti Striking Force Team Leader, anti bugging, fire fighting, pilferages detection, personal body guard, House detectives in five star Hotel, armour car assitant guard, protecting sequestered properties. clerical jobs

Education

1998

Tarlac State University

Bachelor's/College Degree Philippines

Major

Associate Computer Science (2yrs)

CGPA

85.0/100

1979

SAMSON TECHNICALSCHOOL(6 months)

Vocational Diploma / Short Course Certificate Philippines

Major

Airconditioning Technician

CGPA

85.0/100

Skills

Advanced

Liaison Officer/ Tourist Guide /Security safety

Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language

Spoken Written

English

7 8

Additional Info

Expected Salary

Preferred Work Location

Other Information

Following qualifications :

1. Liaison Officer

2. Security officer ? both land and International Luxury Ship

3. Operations Officer Manpower service

4. Office employee Clerical Job

5. Media

6. Timekeeper

About Me

Gender

Male

Age

54

Telephone Number

(+63) +2-091********

Address

GREENGATE HOMES, BLK. 20 LOT 60 PHASE e,, MALAGASANG 2, ZIP 4103, CAVITE CITY, Central Luzon, Philippines

Nationality

FILIPINO

Permanent Resident

Philippines

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