Customer Service Active Directory

Anthony Readus 901-***-**** Memphis, TN ***********@*****.*** https://www.linkedin.com/in/exectech93

Summary

** **** **** ********** **** several years tenure in management concentrated in Information Technology/operations, monitoring, software management, and engineering.

Experience

HP Bank of America (Lead Network Engineer) April 2017 - Aug 2017

●Install / configure Cisco servers, HP printer’s

●Route printer’s, servers and WLAN Networks

●Process inventory and report site floor plans/surveys

●Project manage site after bank closing

●Fax AD tickets to HP control room and RSD team

●Capture images of financial center to verify project site

●Business analysis

●Data Management/ Backup

●Verify networks and LPAD /NIC ports on Cisco Switches

●PLC management

●Prepare a checklist through HP Post software to document all project work was complete

●Initiate Local admin permissions

●Setup access points for network configuration

●Label and route ports to proper color code for specific specs and equipment

●Verify PLY workstation IS numbers to ensure proper network access on server

●Implement LDAP signing and disabling

●Boot office legacy to ensure all domains are visible

●Remote access to server network to test active directory domains from outside server room

●Ensure Security Firewalls were installed to keep network secure

●Define, Document and implement strategy direction for cloud environments

FedEx World Headquarters (Business Analyst) April 2016- March 2017

●Give access to management teams for data governance and cheers software to document reports

●Setup Business documents through excel for management to keep track of request records from the data reporting weeks

●Understand, implement and automate security controls, governance processes and compliance validation

●Analyze the security systems to ensure data was properly shared with rightful end users

●Provide first level contact and convey resolutions to customer issues

●Properly escalate unresolved queries to the next level of support

●Track, route and redirect problems to correct resources

●Update customer data and produce activity reports

●Walk customers through problem solving process

●Follow up with customers, provide feedback and see problems through to resolution

●Utilize excellent customer service skills and exceed customers’ expectations

●Ensure proper recording, documentation and closure

●Recommended procedure modifications or improvements

●Preserve and grow your knowledge of help desk procedures, products and services

●Use Mysql & Linux Redhat enterprise database to project the data of the security sources

●Report all the access request to management using excel spreadsheet documents

●Research, design, plan, and implement new services and technologies into current environments

●Analyze current environment, recommend and provide enhancements to existing network systems

●Implement cost effective software solutions for the company

Dell Inc. (Lead IV Tech/ Project manager Assistant) April 2014- April 2016

●Assisted with design and implementation of end users databases /domains

●Find all of the OU that contain workstations

●Coordinated with business executives, software developers, help desks, and contracted teams in a 24x7 availability environment.

●Gain Dell certs through extensive testing and research

●Performed server, network and software support

●Contract for big end users clients to ensure the best upgrades and proper refresh

●Access email, documents, contacts, and calendars on end user device

●Secure collaboration with colleagues and business partners

●Work seamlessly with Microsoft office, active directory, security systems and exchange

●Business class IT level phone support/help desk support

●Design patterns for developing scalable applications

●Develop software components for a modern application and the accompanying infrastructure

●Map large scale browser-based applications

●Build team platform to create suitable developing process improvements

●Create proficient documents for code and development related use

●Install wide range of network equipment

●Write and maintain network security policies and monitor compliance

●Keep network infrastructure planning up to date and project coordinate analytical

●Linux Admin Setup for Red hat Enterprise

INGRAM MICRO (Lead QA Technician) Oct 2013-Feb 2014

●Configure and installed routers switches and wireless controller

●Image Sonic walls, Lenovo’s, HP systems with Windows XP, 7 & 10 OS upgrades and installation

●Daily duties included Level Two support of facilities and assist with setup of new users on the thin client solution

●Lead QA/Quality Control Systems using SAP and Asset Management

●Configure Printers using CAT5, CAT6 data cables and DHCP networks

●Develop and lead implementation for technical service support solutions

●Collaborate with techs and development groups to bring ideas for system designs and improvements,

●Ensure Safety and quality on the products being tested and shipped

●Evaluate new technology solutions and develop

●Create Data reporting for the quality count and successful ships

●Test methodologies and industry standard trends and tools

●Coordinate with technical staff to ensure successful resolution of defects

●Test and Evaluate technologies by participating in beta test technologies

●Define, document and follow standard practices for network system design, testing, and implementation such as Linux database software etc..

Operating Systems

Windows, Linux and

MAC OS

Network/Routing

Cisco Routers

1700/2600

Cisco Switches

3500/3700

Cisco Appliances

3000 Concentrator

/PIX 516 / Callmanager 4 / CUCM LAN, WLAN, VPN, PAN DNS SSH, DHCP, SAN, LDAP SSL TCP TDP

Software Tools/Apps

Microsoft Exchange

2000, 2005

MySQL

Active Directory

Firewall Antivirus, VMWare:

Server / Workstation /

In Client Photoshop

Adobe, Office 365 ArcGIS Server API Linux Red hat Enterprise

Development/Programming

JavaScript, C++, Autocad, Cloud Computing

AMD, GIThub, HTML5, Web

Oracle, Python, Amazon Web Services (AWS), Amazon Stack, Ghost

Education/Training

New Horizons Computer

Learning Center (A+ Certs)

Southwest TN Community College (AAS Computer Science)

Cybrary Online Certs Training

Dell Certs

Micro cert in Subnetting and network setup

PMP training

MCP, MCSE

AWS Certifications practices and exam

Oracle certifications practices and exam

Accomplishments

Work big clients and gain great opportunity with a huge work ethic

Young entrepreneurship in IT business and specialist support for people all over the country

Completed and attended big webinars and events for top companies such as Cisco, Amazon and Microsoft

Successful design and create web pages, company logos and begin to build my own app which is still in progress

Volunteer to help teach the youth how to design website and other computer functions

Public trust clearance working towards, DoD working towards, Passport, Security Clearance

FedEx Tech Connect ( IT System Analyst) June 2011- Sep 2013

Analyze, design and implement information systems

Assess suitable information for system for end users, software vendors, and programmers

Help vendors achieve outcomes based on best IT best practices

Answer phone calls to help end users with technical support needs

Program and package IT products properly and safety to ensure QA with every vendor

Analyze and work closely with users to ensure proper customer sign off is documented to accept

Maintain a system for identifying and tracking system defects

Define, document and follow standard practices for network system design, testing, and implementation

Define and deploy monitoring, metrics, and logging systems with AWS

Implement cost-control strategies on different technologies

Evaluate Windows, Linux and Mac operating systems to ensure company directories where active with use the red hat enterprise database, sql, and Github enterprise platforms

Contact this candidate