Technical Writer
Resume:
Madilyn Bloomer
Upcoming **** Virginia Tech Graduate
ac2jzx@r.postjobfree.com
linkedin.com/in/madbloom
www.madbloom.weebly.com
PROFESSIONAL EXPERIENCE
Technical Writing Intern
VT Technology-enhanced Learning & Online Strategies (TLOS) Blacksburg, VA, Aug 2017 – Present
Create and edit content in ServiceNow, a technical support database that all Virginia Tech faculty refer to for troubleshooting
Coordinate with lead documentation specialists to produce software tutorials and knowledgebase articles for internal and external audiences
VT Network Infrastructure & Services (NI&S)
Blacksburg, VA, Aug 2016 – Aug 2017
Developed and applied style conventions to create organized wiki pages and organized vast amounts of highly technical content
Communicated extensively with content owners to ensure that technical knowledge, procedures, and processes were accurately documented in the department’s Confluence wiki
Datix Limited
London, England, June 2017 – July 2017
Collaborated with the Learning Experience team to produce written and graphical documentation for internal and external audiences
Used DITA, xDocs, SharePoint, Wrike and SnagIt to create, share, and track learning content
Office Assistant
Scates Enterprises
Danville, VA, Aug 2013 – Aug 2015
Used Microsoft Excel to record and organize data entry
Collated business invoices, receipts, and financial statements
Assisted with editorial projects by copyediting and proofreading basic ads, flyers, and documents
EDUCATION
B. A., Professional & Technical Writing
Virginia Tech, May 2018
B. A., Literature & Language
Virginia Tech, May 2018
Current In-Major GPA: 3.79
SKILLS
Technical Writing
Editing
Time Management
Leadership
Teamwork
Problem Solving
Data Analysis
Research
Customer Service
Social Networking
COURSEWORK
Creating User Documentation
Communication Skills
Designing Documents for Print
Media Writing
Professional Writing
Technical Editing & Style
Writing & Digital Media
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