Customer Service High School

Dewanna Holloway

**** ***** ****** *********, *******, 34744

407-***-**** **********@****.***************.***

A dedicated, hard working individual offering over five years of experience as office support, who takes pride in her work. Able to complete a task successfully, gives me great honor. Possess excellent communication skills.

Core Competencies

Customer Care

Product Knowledge

Microsoft Word

Excel

Outlook

Adobe

FERPA trained

Detail Oriented

Typing Skills

Multitasking

Problem Solver

Telephone Etiquette

Recordkeeping

Confidentiality

Diversity

Work Experience

Valencia College, Orlando, FL April 2012 – Present

Library Assistant

Assist students with book requests and textbooks registration

Set-up of Library accounts

Help students with their Library computer access

Support with Interlibrary Loans

Made room reservations for faculty, staff and students

Assist staff and students during Library events to introduce students to Library resources

Assist with creating flyers and handouts for students and faculty to promote the Library

Helps implement Library policies and procedure

Enter demographic information in computer system

Arnold Palmer Hospital, Orlando, FL January2008 – March 2009

Sterile Processing Tech

Performs and participates in decontamination.

Cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment.

Performs other duties as assigned or required.

Rendered customer service to the different departments within the hospital.

Daily inventory count of items disposed at end of each shift.

Wal-Mart Supercenter, Kissimmee, FL April 2000 – May 2004

Cashier, Customer Service

Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services.

Scans items, provides change, balances drawer, and processes card transactions.

Renders customer service as needed.

Education

Aassociates Arts Degree May 2014

Valencia College, Kissimmee, FL

High School Diploma

Osceola High School, Kissimmee, FL

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