Customer Service Manager

Ashley McCaulley

***B **th Street, Virginia Beach, Virginia 23451

757-***-****, *************@*****.***

SUMMARY

Analytical and detail-oriented professional with experience coordinating, planning, and supporting. An unwavering commitment to customer service, excellent communication skills, and the ability to build productive relationships, resolve complex issues, and work collaboratively as part of a team.

EDUCATION

Old Dominion University, Norfolk, VA

Bachelor of Science June 2016

Major: Speech Pathology/Audiology Minor: Special Education

Academic Awards and Honors: Deans List Spring 2014

Tidewater Community College, Virginia Beach, VA

Associate of Science in Social Sciences December 2012

WORK EXPERIENCE

Panera Bread, Virginia Beach, VA

Catering Manager (May 2017-Sept 2017)

Demonstrated excellent customer service in a fast paced, ever-changing environment, and maintained customer satisfaction, even during peak hours

Promoted to associate trainer, considered an expert in all areas of the café, to assist new employees as to how to complete their jobs with optimism and mastery.

Plan, create, and implement events for clients.

PetSmart, Chesapeake, VA

Shift Leader (August 2016-May2017)

Led a team of 12 associates to ensure customers were being helped in a timely fashion.

Inspire and encourage associates to ensure a high level of morale.

Conduct sales, inventory management, and loss prevention.

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