Customer Service Administrative Assistant

Anna K. Villalona

*** **** **. *** *, Pompano Beach, FL 33060 Ph.: 954-***-**** Email: *************@*****.***

Summary of Qualifications

Accurate, highly organized and detail oriented; excellent communication skills; Professional and mature customer service approach; Ability to work in fast paced environment; Able to learn and apply quickly and effectively.

Education

Miami-Dade Community College

Professional Experience

List Industries Inc, Deerfield Beach, Florida

Administrative Assistant, June 2015 - Present

Answer and direct phone calls

Organize and schedule appointments

Write and distribute email, correspondence memos, letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Order office supplies and research new deals and suppliers

Maintain and distribute multiple contact lists

Provide general support to visitors

All American Medical, Miramar, Florida

Intake Coordinator, June 2014 – May 2015

Initiated and received a minimum of 60 calls per day with 85% enrollment rates.

Offered additional products and services with a successful enrollment rate.

Accepted and processed customer data and payments for supplies.

Maintained a relationship with facilities and doctor’s office, kept them updated on their patients

Flexible Foam, Miami, Florida

Customer Service Rep, March 2013 – June 2014

Answered phone calls from customers

Filed customer invoices and places customer orders

Verified and input billing information

Wholesales Group Inc, Doral, Florida

Customer Service Rep, June 2010 – January 2013

Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reported problem areas

Responsible for improving customer retention through programs provided to the customer

Utilized mechanized systems to initiate and complete sales orders and handle customer requests

Maintained working knowledge of all company products, services and promotions

Made recommendations according to customer's needs on features, accessories or upgrades

Utilized operational systems to process purchases of HVACStores products and services

Skills & Languages

Familiar with MS Office (Excel and Word, in particular).

Fluent in English & Spanish (Read, Write, Speak)

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