Customer Service Sales

Carolyn Linda Negron

**** ***** ****** **. ******** Beach, VA 23454 757-***-****

*******.******.**@*****.***

Objectives

I am a hardworking, reliable individual actively seeking employment within a company that will provide me with a stimulating and challenging work atmosphere in which I can utilize my creativity, exceptional interpersonal skills, and work ethic for the success of the organization.

Proficient in Microsoft Word, Microsoft Office and Microsoft Excel

Professional Experience:

Stienhilbers

653 Thalia Road. Virginia Beach, VA 23452

July 2017- Present

Front Server

Cloth all tables and set with glassware.

Answer phones to take reservations.

Cut and prepare flowers for tables.

Water guests glasses upon arrival.

Provide Amuse Bouche to guests

Communicate with the Chef prior to dinner service to be aware of what type of fish we have as well as where it is coming from.

Explain specials and educate guests on featured and new menu items.

Learn about wine and food pairing

Maintaining table service, marking every guest with proper silverware.

Ensuring guests are served the correct food in a timely manner.

Make sure that everyone’s drinks are made correctly and are filled in a timely manner.

Ensuring and excellent dining experience.

The Egg Bistro

2129 General Booth. Virginia Beach, VA 23454

February 2017-July 2017

Bartender

Taking food and drink orders.

Make all alcoholic beverages for patrons and wait staff.

Ensuring bar safety and cleanliness with glasses/spouts/bar.

Properly setting up bar with mats/glasses/caddies.

In charge of restocking juices for the bar

Inventory checks once a week.

Ordering beer/wine/liquor.

In charge of providing discounts to wait staff

Answering phones and take to-go orders as well as reservations

Ensuring a great experience for customers

Ensuring drinks and food are made properly for guests.

Brothers Pizza/Sage Kitchen

1925 Fisher Arch. Virginia Beach, VA 23456

February 2015 – August 2017

Bartender/Server

Greet Patrons

Answered phones, scheduled reservations

Host private parties and ensure exceptional customer service for all guests

Stock, order and track inventory for restaurant

Responsible for the setup, break down and cleanliness of the bar

Educate wait staff on new cocktails and craft beers

Utilized POS system for customer orders and payments

Ensure a clean and safe work environment at all times

Primo Pizza

2277 Upton Dr. Virginia Beach, VA 23454

November 2012 – December 2015

Bartender/Server

Greet Patrons

Organized reservations and party schedules

Placed orders and ensure exceptional customer service

Utilized POS System to input information

Ensured quality of food orders

Educated guests on wine pairing

Sutherland Global Services

1313 Executive Blvd Chesapeake, VA 23320

July 2013- Jan 2015

Consultant for Blue Cross and Blue Shield of Kansas

Customer Service Representative for ACE Travel Accident Protection

Sales Agent for Aflac Insurance

Answer phones and respond to customer requests

Provide customers with product and service information

Assist customers with understanding coverage, deductibles, copayments and recommended different policies for comparison

Attend meetings, seminars and programs to learn about new products and services

Develop new accounts

Calculate premiums and establish payment methods

Call on policy holders to analyze insurance programs and suggest additions or changes to policies

Develop marketing strategies

Ensure policy requirements were fulfilled including necessary medical examinations and accurate completion of all required forms

Interview prospective clients and obtain data regarding financial resources and needs

Identify, research and resolve customer issues utilizing our customer data base

Input and update relevant information into customer database

Complete call logs and reports

Recognize, document and alert supervisor of trends in customer calls

Recommend and implement process improvements

Mahi Mah’s & Guadalajara Town Center

May 2012-June 2013

Daytime Hostess/Server/Bottle Hostess

Receive and process telephone reservations

Greet and Seat Customers in regards to guest to server ratios in order to ensure a smooth and enjoyable dining experience

Supervise coat check and accessories

Up-selling food, drinks and bottle service

Arranging and organizing mobile bars for V.I.P sections

Processing payments

Wave Riding Vehicles

October 2006- April 2012

Retail Sales Representative

Greeting Customers and answering phones – directing calls to the correct departments

Possess proper knowledge of merchandise and offering assistance to customers

Completing sales, handling refunds, exchanges and voids using register

Completing price changes and markdowns on seasonal or damaged goods

Maintaining sales floor

Tracking and stocking all inventory

Responsible for Loss Prevention practices

Ensuring a safe work environment for employees and guests

Education

St. Leo University

August 2010- May 2012

Associate’s Degree in Liberal Arts

May 2016-Current

Pursuing a degree in Business

Ocean Lakes High School

Sept 2004 – June 2008

Graduated with an Advanced Diploma and a Seal of Excellence in marketing

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