Supply chain consultant

Richard Coro

Summary An accomplished IT consultant and analyst with experience in requirements gathering, package software integration, custom development, and system support. Professional

Experience

2016 - 2017 Symphony EYC, Miami, FL

Symphony EYC is a provider of software for some of the world’s largest retailers. With Symphony GOLD, retailers can unify retail assortment, merchandising and supply chain management, and streamline inventory, optimize operations and meet customer demand. Associate Consultant

Member of the professional support team. Participated and contributed to system integration projects for the GOLD software package at multiple clients. Duties included gathering requirements, training client staff, identifying and researching issues, and systems implementation and support. Also contributed to the customer support team diagnosing and troubleshooting software issues in between implementation projects.

Professional Support Team

• Gained experience with GOLD package, SQL databases, and base Java code for GOLD software

• As a consultant for Disney World, I gathered their unique requirements for their warehousing system to coordinate normal delivery, delivery using their underground tunnel network, and their limited stock capacity. Those requirements were used to configure GOLD Stock, the warehouse management component of the GOLD package.

• As a consultant for Longo’s Brothers (a Canadian grocery chain), I dealt with a very difficult client where the owners wanted to be involved in every single step of the implementation but were uninformed on most of the specifics. I was able to find common ground and successfully implement the system.

• Traveled to several onsite projects and also participated remotely in other implementations

Customer Support Group

• Worked remotely as part of 24-hour customer support with co-workers in France and India

• Created reports by extracting data from CRM ticketing system and presented the reports in weekly meetings with clients to discuss response times and trends in support tickets

• Investigated bugs that required more time and effort than the professional support team could invest

• Differentiated bugs from set-up and configuration issues and solved set-up and configurations for clients

• Recreated bugs in both GOLD’s UI and SQL queries created by GOLD and found root causes in the Java code to provide suggested fixes for the offshore developers

• Expected to understand all facets of the system well enough to identify root causes of issues

Phone: 540-***-****

E-mail: ************@*****.***

2015 Life Product Solutions, Miami, FL

Life Product Solutions is a premier life insurance software provider offering marketing, technology, outsourcing and management consulting services. Developer (contractor)

Developer in a team using Agile software development techniques to quickly provide services to our customers.

• Created new life insurance software for clients of the company in both C++ and C#

• Learned new programming languages and client systems in order to quickly serve the clients’ needs

• Owned full development cycle for projects: requirements, design, development, testing and rollout

2013 - 2014 Office Depot, Boca Raton, FL

Office Depot is a leading provider of office products and services with 1400 stores and annual sales of $11 billion.

Associate Developer

Developer in the supply chain systems group. Supported legacy systems and participated in the integration with Office Max.

• Maintained and updated COBOL systems for an OS/390 mainframe that ran all Office Depot supply chain back-end functions

• Supported a third party C++ system that ran scan guns for Office Depot warehouses

• Created shipping labels for all Office Depot remote orders in SATO, Intermec, and AFP code

• Learned all warehouse management software used by Office Max in a short period of time including Java, SATO printer language, and their front-end system

• Became the key point of contact for Office Max warehouse systems during the merger while working on the project to integrate Office Depot and Office Max warehouse systems Education University of Miami – Coral Gables, FL

Bachelor of Science – May 2013

Dual Majors in Applied Mathematics and Psychology

• Received University Scholarship (merit) and Gables Scholarship (merit)

• Member of the Foote Fellow Program (elite program for the university’s top students featuring special housing, no general education requirements, and special advisors and registration)

Skills Programming and Analysis skills

• Java, C#, C++, SQL and COBOL programming

• SATO, Intermec, and AFP printer programming language

• Microsoft Word, Excel, Access, and PowerPoint

• Fluent in Spanish

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