Engineer Support
Resume:
AHAMED RIFAI
*** ********** ***, ***********; IL 60440
*******@*****.***
SUMMARY
EMR Systems – EPIC
5+ years of experience in the IT industry related to Build, Testing, Training, Support in EpicCare Ambulatory, MyChart and related applications.
Assist business team with EpicCare Ambulatory system current state and future state workflows and test case development.
Developed excellent relationship with business partners, client and other areas within the project teams.
Well-exposed and experienced in EpicCare Ambulatory application from front-end to back-end.
Well exposed to IS Methodologies, Testing Methodologies, Software Development Life Cycle (SDLC), Healthcare Business flow and Rapid Application Development.
Highly developed analytical abilities, solid team player, excellent project management skills and documentation abilities. Enthusiastic and keep the team spirit high to achieve successful results.
Solid technical and Networking background.
CERTIFICATIONS
Epic:
EpicCare Ambulatory Certification
MyChart Certification
Beacon Oncology certification
Phoenix Transplant certification
EpicCare Ambulatory Order Transmittal Certification
EpicCare Ambulatory Graduate Program Certification
MyChart Graduate Program Certification
Microsoft: MCP, MCSE 2000
Cisco: CCNA
CompTIA: Network+, A+
EDUCATION
Diploma in Networking Administration/Engineering
PC Age Certified IT Career Institute- Edison, NJ 2000-2001
Complete Pro (C, C++, Visual basic and HTML)
Compulearn- Edison, NJ 1999
Degree in Advanced level Mathematics
St, Sylvester’s College, Kandy-Sri Lanka
WORK EXPERIENCE
University of Chicago Medical Center, Chicago, IL Dec 2011 - Present
Epic Ambulatory Analyst
Projects:
Design, Build, Test, Debug and document multiple workflows of EpicCare Ambulatory and related applications.
Analyze and build for enhancement and upgrade (SU & IU) of EpicCare Ambulatory.
Migration of build to multiple environments (Data Courier).
On-call rotation to repair technical issues with build and provide after-hours support to end-users.
Regularly provide guidance, support and training to less experienced analysts and end users.
Provide go-live support, training and post-go-live optimization support to users.
Build current state workflows and optimize build for Future state workflows
Build Smarttext, Smart Phrases, Smart Groups, SmartSets, Doc flowsheets, Visit Navigators, Profiles, Print Groups, Best Practice Alerts (BPAs), SmartLists, User records, Preference Lists, Order Panels, and worked on LOR, LPR, LPP, WDF, EAP and many more INIs.
Facilitate and prepare Quick Reference Guide and other Training Material.
Facilitate and participate in stream system testing, workflow testing and integration testing.
Develop and execute Test scripts for sites going live.
Track and manage on-going issues with build and testing defects.
Well exposed to project management and overall Epic implementation goals.
Worked closely with setting up Quest/LabCorp accounts and troubleshooting results errors.
Worked on the Haiku/Canto project to implement mobile image capturing.
University of Chicago, Chicago, IL Jan 2005- Dec 2011
Systems Engineer
Provide desktop hardware and software application support for five thousand plus users.
Work with various other IT support groups within the Biological Sciences Division to provide support for various research labs, clinical projects, and administrative staff.
Maintain cooperative relationship with Hospital support staff to assist users with dual system needs between the University and Hospital.
Assist in training new IT staff hires and maintaining support documentation. Conduct new hire orientations explaining BSD policies.
Worked in coordination with network administration team (NSIT) to facilitate network jack installations, jack activations, IP number assignments, arrange network shares across different network domains, and ensure that users are able to work across domains without challenges.
Assisted with the creating and updating of the main production images used in network environment. Used Norton’s GHOST imaging software to build or rebuild systems as necessary.
UIC Medical Center, Information Technology Services, Chicago, IL Aug 2004 – Dec 2004
Desktop support Consultant
Provided onsite network, hardware, and various applications support for 7000 users and 4000 workstations/thinclients at the hospital and various campus buildings
Deployment and maintenance of Windows NT/XP and WYSE Citrix terminals
Managed network printers, user groups, shared directories, user profiles and permissions through Active Directory 2003
Assisted other team members developing software applications to automate reports and daily system administrative tasks
Performed technical tasks such as restoring home directories, deploying wireless terminal devices, installing network printers, installing various applications
Provided support to remote locations via phone, terminal services or remote control tools
St’ Barnabas Hospitals, Livingston, NJ Aug 2003 - Feb 2004
Assistant Network Engineer
Assisted WAN Engineer in network design and implementation, which includes installation and upgrades of CISCO catalyst 6500 and 2950 switches and CISCO 7200 routers at 16 locations.
Network cable and connectivity design for the client.
Installation of CAT5, Fiber Optic cables (SC, ST, LC) and various hardware components.
Documentation of all the cabling, installation information and VISIO diagrams for the LAN/WAN upgrade project.
Pfizer Inc. (Dendrite), NJ Feb 2003 - Jul 2003
Configuration and Quality Assurance Technician
Configuring IBM laptops for Pfizer Sherlock 3 rollout representatives & district managers.
Configuring Windows 2000 Pro for various sites & synchronizing when working offline with Sherlock.
Traveled to Dallas, Texas as On-Site Training Setup Consultant on Sherlock 3 training for Pfizer reps and district managers. Assisted the trainer in the daily training room setup. Configured laptops for training exercises, applied patches, fixes and also QA’ed all laptops.
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