Customer Service Human Resource

Shawn Stanley

** ***** *****, ****** ****, NJ *7304

347-***-**** *******@*******.***

Efficient and discrete Project Coordinator/Executive Assistant with over 10 + years of running the offices of a fast-paced corporation. In pursuit of a growth oriented career to use my excellent verbal and written organizational skills.

Skills Software: SAP, PeopleSoft, MS Office (Word, Excel, PowerPoint, Visio, Project Plan, Outlook)

Internet: Netscape Navigator, Explorer.

Administrative: Excellent organizational and oral/written communication skills.

Professional Experience

Interpublic Group of Companies May 2014 – July 22, 2016

SAP Client Services Support Analyst

●Conducted quarterly SAP Attestation User Admin Globally in line with Sarbanes-Oxley Audit Procedures and Compliance for all of North America, Europe, and Asia.

Document SAP Quarterly User Audit Procedures support processes to deliver best results for Audit Compliance.

Recognize and resolved common SAP HR system process problems.

●Created global communication for all of North America, Europe, and Asia.

Monthly Maintenance

U-perform updates

Global outages

●Created and managing troubleshooting tickets using ticket generator Remedy or Other Helpdesk Management tool.

●Ensured that call management and prioritization procedures are adhered to.

●Resolved incidents across the SAP platform & escalate when appropriate.

●Ensured SLA’s are met.

●Reported/Escalated and maintained issues and trends to the SAP Client Services Manager.

●Coordinated with internal teams the follow-up and update of the escalated calls

●Provided first-class customer service to help meet key company performance indicators to minimize the customer’s productivity loss.

●Created weekly notes from Client Services Team Meetings & upload to internal knowledge base iportal.

●Continuously seeking knowledge growth focused on building end-to-end process expertise (Order to Cash, Procure to Pay, Record to Report & SAP BI)

Interpublic Group of Companies March 2006 – May 2014

Executive Administrative Support / SAP Project Coordinator

Responsible for all administrative and project support for the Global IT VP, Director, Project Manager

Extensive Travel for Executive Leaders

Provided Executive administrative and logistical support for the management team (i.e. staff meetings, offsite meetings, travel arrangements, expense reporting, teleconferences, time reporting) Ensures office supplies are stocked and accessible.

Maintained departmental files consisting of contracts, vendor information. Responsible for tracking and administrative IT contracts. Reviews contracts to identify expiration dates and advanced notification parameters specific to contract cancellation. Ensures management is notified of upcoming contract expiration

Coordinated with HR to manage space planning for NY office. Work with architects, subcontractors, furniture distributors, etc. as office requirements change.

Screened candidates, coordinate interview process, and manage new hire process.

Maintained Human Resource records and files, including; updating and tracking employee data.

Time Administrator utilizing SAP time reporting for the SAP consultant / project team i.e., vacation, sick.

Posted project plan activities utilizing MS Project Plan.

Coordinated all meetings, appointments, dining arrangements and special events; selected venues and catering services.

Acted as liaison with building management

Responsible for appearance and upkeep of NY office

Vendor Client Management:

Build productive relationships with consultant recruitment agencies.

Coordination and maintenance of contractor invoice billing and payment.

Approve vendor invoices from outside suppliers

Accurately maintain contact information.

Reconcile client billing reports (WIP) and flag discrepancies to Managing Director’s in a timely and reliable manner.

Shawn Stanley

60 Astor Place, Jersey City, NJ 07304

347-***-**** *******@*******.***

SECTOR, INC., A SIAC Company, New York, NY June 2004 – Feb 2006

Executive Assistant / Human Resource Coordinator

Provided managerial and administrative support for Human Resource Managing Director and Marketing Senior Vice President.

Conferred with management to identify needs, job specifications, job duties, qualifications, and skills.

Managed the recruitment of entry through senior administrative level as well as, professional staff.

Screened candidates, coordinated interview process, and manage hiring process.

Maintained Human Resource records and files, including; updating and tracking employee data.

Prepared and distributed offer letters, stock option agreements.

Managed relationships with professional recruiters and vendors.

Prepared Power Point presentations, drafts and distributed correspondence, memos, requiring the use of automation tools and software.

Completed business expense reports in a timely manner and submitting to Accounting Department for reimbursement.

Coordinated all meetings, appointments, dining arrangements and special events; selected venues and catering services, i.e. Communication Trade Shows in various cities with Corporate Heads and Sales and Marketing teams.

ROCAWEAR Urban Menswear LLC. New York, NY October 2003 – May 2004

Executive Assistant / Event Manager

Provided full administrative support for the Executive Vice President and Account Executives for the Rocawear Street Wear Collection.

Prepared EVP’s written and electronic correspondence; maintained phone and correspondence logs.

Maintained the calendar of Executive Vice President via MS Outlook, answering incoming calls and initiating responses promptly.

Interfaced with top recording label executives i.e. Damon Dash, Kanye West, Jay-Z, senior level management, designers, marketing, and public relations.

Managed all meetings, appointments, dining arrangements and special events; selected venues and catering services, i.e. Annual Magic Trade Show in Las Vegas, Quarterly Sales Meeting with Corporate Heads and Sales team.

Handled various personal functions for the Executive Vice President, including but not limited to running errands, conducting banking transactions, serving as hostess for private parties, shipping gifts, clothing and accessories to various residences, processing payments/club memberships, renewing subscriptions, preparing correspondence and shopping.

Scheduled daily appointments, meetings, conference calls, luncheons, special events and road shows.

Completed business expense reports in a timely manner and submitting to Accounting Department for reimbursement.

Exported weekly reports from Blue Cherry to Excel spreadsheets for distribution to the sales team.

Maintained and distributed seasonal fashion samples to NY sample showrooms as well as distribution to road account executives.

Managed customer service and responded to telephone, email facsimile inquires.

Typed, proofread and edited correspondence, presentation, reports and memos via MS Office.

Prepared, maintained and updated extensive Cad Books and Line-sheets for distribution to Account Executives, Designers, and Production.

Education:

●IPG E-University:

oCourse Work –

Sarbanes-Oxley Audit Procedures and Compliance

SAP HR On boarding

SAP ERP Business Process Basics and Navigation

Customer Service

●Columbia University

oCourse work: Early Childhood Development

●Richmond Hill High school: High School Diploma

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