Michael Vaughn
Round Rock, TX *****
**.********@*****.***
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Authorized to work in the US for any employer
Work Experience
Call Center Representative
Sears - Round Rock, TX
December 2015 to Present
• Answer customer calls and inquiries.
• Manage and resolve customer complaints.
• Provide customers with product and service information. Call Center Representative
Renewel By Anderson - Austin, TX
August 2016 to November 2016
Inbound/Outbound call center help set up consultations or maybe help a customer with there window project including questions and product description
General Laborer
Parrish Cabinet Company - Round Rock, TX
November 2014 to August 2016
• Dock Loader/Unloader
• Load and Unload product/supplies from delivery vehicles.
• Maintain a clean environment, organize products, and appropriately disposes of trash.
• Apply labels to correct location on freights/pallets/merchandise as needed. Sales Associate
BergHOFF International - Austin, TX
May 2016 to July 2016
To sale the companies merchandise in front of a crowd pay off commission to make sure everything was detailed correctly for evertone to understand
Dishwasher
Green Mesquite Restaurant - Round Rock, TX
January 2015 to March 2016
• Clean and prepare various foods for cooking and serving.
• Wash dishes, glassware, flatware, pots and/or pans.
• Maintain kitchen work areas, equipment and utensils in clean and orderly condition. Call Center Representative
Interaction - Austin, TX
June 2015 to January 2016
Call Center
• Answer customer calls and inquiries.
• Manage and resolve customer complaints.
• Complete call logs.
Cook
IHOP - Pflugerville, TX
March 2015 to June 2015
• Prepared menu items according to IHOP's recipes.
• Maintained product presentations, product quality and cook time standards.
• Completed all assigned prep work.
• Practiced sanitary and safe food handling at all times.
• Managed assigned daily and weekly cleaning projects. Sales Associate
Foot Locker - Matteson, IL
March 2012 to November 2014
assisting customers with any product to organize all shelves, and answering questions about company policies, merchandise, and services.
Kitchen Staff
Chuck E. Cheese - Park Forest, IL
February 2011 to October 2013
To prepare all meals and pizza from scratch, to make sure all work areas were cleaned and prepared for the next day. Bag and make sure all frozen food was in the right temperature Sales/Mover
Sam-I-Am - Chicago, IL
February 2010 to July 2013
Help customers with a smile to try and find the furniture for there home. When ready would lift, wrap and put the furniture on the truck for delivery
Education
High School Diploma in General Studies
Rich East School Park Forest - Park Forest, IL
May 2012
Business Management
Austin Community College District - Austin, TX
2016