Objective: To obtain a career with a company where I can best deploy my knowledge and previous experience with an advantage growth potential.

Education: University of Phoenix

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Information Systems Project Management

University of Phoenix

2015 Bachelor of Science

Information Systems Security Management

University of Phoenix

2012 Associates of Information Technology

PC Support

2009 Steel Valley Senior High School

High School Diploma

Technology Incorporated into Education

-Microsoft office Suite -C++ -JavaScript -Powershell

-Adobe Creative Suite 5 -Netbeans -Remote Assist -Citrix

-Windows OS -Mac OS -Linux -Visual Basic

-Hardware updates and installation -Web design -Java programming -UNIX

-Toolwire -CSS -PHP -Android OS

Professional Skills:

-Customer service experience -Act 33/34 Clearances -Ability to type 80 wpm audibly

-Ability to type 90 wpm read -Ability to lift 40 lbs - Hardware installation

-Advanced computer troubleshooting -Ability to use MS Office products -Application support

-Sales experience -CPR/AED/First Aid Certified -Six Sigma yellow belt

-RX Claims Access and Training -Salesforce Access and experience -Ngenera

-Avaya -Hardware and Software support -PeopleSafe

-QuickBooks -Snagit -NYBEAS/NYDOCS

Professional Experience:

CVS Caremark 04/2016 – 06/2017

Account Manager

Daily responsibilities include, but are not limited to: Client interaction, Member advocacy, project planning and tracking, case management, implementation of new processes and procedures, and coordinating tasks and correspondences between internal teams and external vendors, developing and deploying best practices.

CVS Caremark 02/2015 – 04/2016

Client Support Specialist I

Daily responsibilities include, but are not limited to: Member advocacy, future projects planning, team coordination, training, creating work instructions for new processes, working with pharmacies, prescribers and members, to ensure members received their full PBM benefits.

CVS Caremark 05/2014 – 02/2015

Benefits Opportunity Specialist

Daily responsibilities include, but are not limited to: member outreach, PBM education, reimbursement facilitation, pharmacy and prescriber interactions, providing member education on their chosen benefits.

CVS Caremark 10/2013 – 05/2014

Customer Care Representative I

Daily responsibilities include, but are not limited to: being the first line of contact for member inquiries, providing web assistance, ordering documents, working with internal teams to ensure issues were resolved to member satisfaction.

Lazarus Support Services 08/2013 – 02/2014

Executive Assistant

Daily responsibilities include, but are not limited to: PC support, PC repair, coordinating meetings, designing spreadsheets, website maintenance, marketing via printed materials, coordinating updates with contractors, and introducing the company to new assets.

Goodwill of Southwestern Pennsylvania 09/2012 – 05/2013

E-books Associate

Daily responsibilities include, but are not limited to: resource procurement, asset valuation, online marketing, packaging and shipping of items, training, and networking with other departments to find additional efficiencies.

Justifacts Credential Verification 01/2012 – 08/2012

Verification Specialist

Daily responsibilities include, but are not limited to: verification of education, employment, and certification history, timely reporting and managing of a wide client profile, researching and developing best practices.

Dial America 06/2011 – 01/2012

Call Center Representative

Daily responsibilities include, but are not limited to: providing inbound customer services for a variety of clients and scenarios.

ISS Facility Services 08/2009 – 05/2011

Janitorial

Daily responsibilities include, but are not limited to: restocking medical rooms and supplies, performing sanitary maintenance of common facilities, training new team members, and lending a hand to other employees who require additional assistance.

References:

Belinda Narvaez Former Supervisor 412-***-**** ac2jlf@r.postjobfree.com

Thomas Potts Former Co-worker 412-***-**** ac2jlf@r.postjobfree.com

Garrett Litsinger Former Co-worker 412-***-**** ac2jlf@r.postjobfree.com

Charles Filasaime Former Co-worker 412-***-**** ac2jlf@r.postjobfree.com

Cynthia Lee Former Co-worker 412-***-**** ac2jlf@r.postjobfree.com

Lindy Bowser Former Co-worker 412-***-**** ac2jlf@r.postjobfree.com

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