Customer Service Manager

Tiffany Tennessee

Dallas, TX *****

***********@*****.*** - 225-***-****

Seeking a mid-level to management position utilizing my skills in inter-office procedure, telephone technique, and customer service, while becoming an asset to an established organization.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Mortgage Closer

Genpact/Flagstar Bank - Richardson, TX-February 2017 to Present

Phone: 972-***-****/ 281- 935- 0162

: Chelsie Wilson

Duties:

- complete initial and closing disclosure and

send to title agent to review

- audit all income, vesting title information, rate lock agreement, title agent, wire, bank, etc is correct.

- complete any revisions or updates title has. once approved, send closing package to borrower sign

-audit and revise all signed documents to prepare for the funding authorization

Mortgage Closing Specialist

New Penn Financial, LLC - Irving, TX-June 2016 to January 2017

Phone: 855-***-****

Manager: Chelsie Wilson: 281-***-****

Duties:

- complete initial and closing disclosure and

send to title agent to review

- audit all income, vesting title information, rate lock agreement, title agent, wire, bank, etc is correct.

- complete any revisions or updates title has. once approved, send closing package to borrower sign

-audit and revise all signed documents to prepare for the funding authorization

Skip Trace Collector

Ally Financial - Lewisville, TX-February 2015 to June 2016

Phone: 972-***-****

Supervisor: Tina Loville

Duties:

- to make inbound and outbound calls to customers on accounts that are 62-92 days past due.

- to utilize skip trace tools such as Facebook, Twitter, White Pages, OscarEase, etc to get in contact with customers

to work with repo agents on located vehicles

Accomplishments

In the month of June, I finished ranked as #1 in collectors.

In the month of July, I had the lowest roll rate in collectors.

I was promoted to Skip Trace department after being on the job for only 3 months.

Quality Assurance Analyst

Wingspan Portfolio Advisors - Dallas, TX-February 2012 to October 2014

Phone: 972-***-****

Supervisor: Kim Neuman

Duties: Audit and review loans completed by loan analysts. Scheduled calibration meetings with team leads and unit managers to discuss trends and process updates, and recommend ways to improve quality scores. Completed reports daily to our reporting analyst.

Claims Processor

State Farm Insurance-May 2005 to January 2012

Total Loss Department Phone: 866-***-****

Supervisor: Dorie Berry

Duties: Received and made phone calls to customers and explain the process on total loss vehicles while documenting the conversation. Handle paperwork and issue payments to our insured's, claimants, lien holders, body shops, etc. Assist other regions throughout the country during storms and catastrophes with customer service and payments. Work directly with police department and the department of motor vehicles dealing with stolen vehicle.

EDUCATION

Bachelors of Science in Science and Technology, Biology

Grambling State University

May 1999 to December 2004

ADDITIONAL INFORMATION

Skills & Qualifications:

Typing (60 wpm)

Demonstrates Leadership Abilities

Office Procedure

Enthusiastic Team Member

Customer Service/ Call Center

Completes Assignments Efficiently

Mortgage Experience (FHA, HAMP/Non-Hamp, FMNA,

Attentive to Time Schedules

Microsoft Word, Word Perfect, PowerPoint, Excel, Access, Lotus Notes, Outlook, Mozilla Foxfire, Enterprise Claims Systems, Iportal, CRMtool, SalesForce, Urban, Stewart, Homesaver, AS400

Flexible and willing to take on a variety of tasks and dedicated to the highest quality of work

Contact this candidate