Customer Service Office
Resume:
MICHELLE PALMER
**** **** ***** ***. *** Shreveport, La 71118 318-***-**** ***********@*****.***
OBJECTIVE
Seeking a position that will benefit from my customer service experience, positive interaction skills where my twenty years of experience can improve the customer satisfaction.
SKILLS PROFILE
-Strong interpersonal communication skills
-Problem analysis and problem solving
-Adaptability and ability to work under pressure
EMPLOYMENT HISTORY
Teleperformance
3/1/2017 9/7/2017
Shreveport, La.
-I worked for USAA in deposits, answering high volume calls from members calling to inquire about their account or banking in general.
-De-escalated members in certain situations
Mid South Fire Solutions
2/15/2016 1/5/2017
Shreveport, La
-Checked in inventory as it came in or left the warehouse
-Counted and labeled all parts in warehouse
-Answered phones
-Transferred calls to the appropriate party
Credit Bureau of La.
3/15/2015 1/5/2016
Shreveport, La
-Called debtors to set them up on payment arrangements or get them to pay in full
-Skip traced as needed
-Spoke to consumers one on one when they came into the office to try to help them with their debt
Azalea Estates
1/1/2014 3/1/2015
Shreveport, La
-Gave residents their medications two to three times per day
-Helped residents get to activities such as hairdresser, games, outings, or lunch and dinner
-Reordered medications for residents as needed.
References
Phillip Winston
COO Mid South Fire Solutions
Ron Norman
Owner – The Derrick in Keithville
Jordan Hogsett
Service Advisor for Holmes European Motors
Contact this candidate