Quality Assurance Technical Support

Habib Mandela Mbaye

Business Analyst

Seattle, WA, 98121 • 206-***-**** • ***********@*****.***

LinkedIn: https://www.linkedin.com/in/habib-mandela-mbaye-53690822/

CAREER SUMMARY

Computer Systems Analyst with more than five years of experience delivering supporting and improving software products. Possess strong product and technical knowledge communication and organization skills. Demonstrated ability to work both independently and as a team leader. Proficient at breaking down complex processes and transferring technical knowledge to others on software features.

PROFESSIONAL EXPERIENCE

PLANON CORPORATION Montreal (Canada), Brighton (UK), Seattle (US) Implementation Consultant Jan. 2013 – Present

• Lead and/or perform every step of a full software implementation life cycle management, including requirements analysis, architecture, design, workflows, fit/gap, configuration, testing, deployment, technical support, upgrades, data migration, data queries, reporting, planning of future enhancements.

• Contributed to accrual of 6 new customer accounts and a global revenue increase of 14% by leading and supporting software solutions over 50 projects involving various industries (technology, financial, manufacturing, retail, distribution, health, education, real estate).

• Played an active part in an 8% increase of customer satisfaction and the recovery of 5 troubled accounts, by proposing out-of-the-box recommendations and delivering system fixes and additional features.

• Improved efficiency in projects execution as lead consultant, by facilitating and stimulating communication between project members both from customer and supplier sides, third party organizations, tradespersons executives, product users.

• Achieved respect of projects deadlines by proactive-minded planning, management and tracking of human and material needs and resources.

• Educated 200 individuals on learning to use the software by providing them with functional user and administrative user trainings.

CRYOPAK Montreal (Canada)

Quality Assurance Engineer March. 2012 – Jan. 2013

• Improved the efficiency of the production processes and quality assurance procedures; anticipated and fixed 7 recurring production issues, resulting in a 15% reduction of raw material waste, a 6% revenue growth, and an 8% reduction of customer product returns.

• Enforced preventative maintenance and health and safety procedures causing a 20% decrease in equipment breakdowns and a 17% reduction in maintenance repair costs.

• Prepared and tested product samples leading successfully to the introduction of 2 new items in the product line.

FORMAL EDUCATION AND PROFESSIONAL DEVELOPMENT

• Université du Québec en Abitibi-Téminscamingue (Quebec, Canada) 2008

B.Eng. in electromechanical engineering (GPA: 3.01)

• Engineers network of Quebec (Montreal, Canada) 2014

Project management certification for engineers

SKILLS

Technologies

Information Management Systems: Macola (ERP), Exact Globe (ERP), Sharepoint (DMS), Planon Accelerator (IWMS), SamFM (CMMS), Internet technologies: HTML, CSS, Java Script, Programming: C++, Turbo Pascal, Assembly language, Computer aided design, Databases: SQL Server, Specialized: AutoCAD, Inventor, Solid Works, MD Solids, Matlab, Maple, Others: Windows, MS-Office, MS- Project, MS-Visio, VMware, data migration, troubleshooting and performance tuning.

Languages spoken and written

English, French, Spanish

Habib Mandela Mbaye

Business consultant

Seattle, WA, 98121 • 206-***-**** • ***********@*****.***

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