Technical Support/ IT Analyst

Ravinder Singh

***** **** ****** *****, *******, Texas, 77065 832-***-**** ********.***.*******@*****.*** US Citizen

Objective:

Seeking a Technical Support Specialist or an IT Analyst role in an organization where I can utilize my current skills to help team develop, coordinate, innovate, and learn new emerging technologies and primarily achieve company’s objectives.

Summary of Qualifications:

●3 year experience in supporting Agile SDLC development and implementation of quality assurance methods.

●2 year experience in providing SharePoint development solutions and support for Corp’s internal applications.

●Bachelors of Business Administration at University of Houston Downtown, Fall 2013.

●Reliable, dependable and ability to grasp technical concepts easily and apply them quickly.

Technical Experience:

Software tools and technical strength:

Microsoft Word, Excel, Outlook, Project, Visio, PowerPoint.

Windows 7/8/10

Team Foundation Server 2015

SharePoint 2013/365

SP Designer 2013

Visual Studio 2015

HTML, CSS and JavaScript

UX Design & Mockups

InfoPath Forms 2015

Team Player

QA Testing

Research & Reporting

Troubleshooting & Problem Solving

Software Implementation

Client Support &

Relationship building

Work Experience:

IT Contractor SDLC Development and QA Support Service Corp. International June 2014 - June 2017

●SDLC Development Support and Quality Testing

Work closely in a cross-functional team to discuss, analyze and help gather business requirements, system and software specifications.

Convert and translate client needs into understandable document both technical and functional.

Research subject matter for team projects, attend project meetings to discuss progress as well as find gaps and new solutions to analyze new requirements.

Assist team to understand high-level business requirements and help to develop strategy for website design, build wireframes and mockups to achieve the best prototype of the application.

Meet business owners to demo mockup design, provide updates, and discuss new features, enhancements and new solutions.

For quality assurance process, perform UAT functional testing of UX design through all the phases of SDLC test environments.

Create test plans/user stories, write test cases, execute and report issues to developers for resolution.

Report issues directly to developers, provide reproduction steps to track the bugs for easy fix, change or enhancement.

Assist team in complete execution of testing and collect required evidence to create proper documentation.

Assist team members to effectively accomplish project objectives under estimated timeline.

Assist to incorporate awareness, regulations, best practices into product or process reliability, and quality into projects that support internal and external operations.

●SharePoint Development and Technical Support

Assist team to develop solutions for SP UX branding and designing using SharePoint Designer 2013 tool.

Create SharePoint sites and sub-sites, build workflows, and change content as requested by site owners.

Create and design mockups, web parts, forms, and build dashboards to deploy in SharePoint sites.

Create and customize site pages (.master and .aspx pages) and layouts to target content, items, lists and libraries as a site owner requests.

Help support migrate, organize content and troubleshoot site issues for the site owners.

Help create, modify and delete SharePoint accounts and manage permission.

Assist new SharePoint users with step by step site training and maximize the potential of SharePoint as it relates to their job function.

Also provide support for user incidents via help desk ticketing system and address issues by monitoring the queues.

Assist in resolving other technical issues arises for external and internal clients or end-users as directed by senior and supervisor.

●Learnings and Achievements

Learned SDLC development process, Prioritizing tasks, Follow timelines, Release and Change Management.

Business Process model, learned how financial data system integrated while new system is implemented.

Client Support or Customer Relationship.

Agile system development methods, Technical support between IT and Business Users, Team Communication and Support.

Perform QA testing using Team Foundation Server (TFS 2016) and learned to effectively complete project deliverables under estimated timeline.

Customize front-end SharePoint pages and websites with HTML, CSS, and JavaScript.

Recognized for support and expertise award thru company's major Intranet project, for successfully migrating company’s old internal websites to new SharePoint 2013 platform.

Learned and become familiar with enterprise applications, web technology solutions, SDLC development environments and architecture.

Worked on numerous company projects, learned project management techniques and optimized its valuable assets for business as an active member.

Education:

Bachelors of Business Administration University Of Houston- Downtown Graduated Fall 2014

●Major: Computer Information System (CIS)

Related Coursework:

Introduction to SharePoint 2013

Enterprise Resource Planning (ERP)

Intro to HTML, CSS and JavaScript.

Management Information System

Information Security

System Development Life Cycle (SDLC)

Database Management System (SQL)

Microcomputers Applications

Introduction to Cloud Computing Technology.

Team Project 2013:

SAP ERP Global Bike Inc. project with overall B earned.

Cloud computing group project with overall B+ earned.

IT web development project with overall grade B earned.

Professional References

SCI’s Professional References:

HR – Julie Rising: 713-***-**** *****.******@***-**.***

Brady Simmons: 832-***-**** **********@*****.***

Jim Esmersoy: 713-***-**** jesmersoy@gmail

Contact this candidate