Robert Stockman

**** ******* **

Palmdale, CA ***51

323-***-**** (Home)

To obtain a challenging position in Customer Service, Administrative, or Tech Support that will allow me to utilize my 28 year Admin and 15 year Customer Service experience

ac2jb8@r.postjobfree.com (Email)

Kelly Consulting PRODUCT DEMONSTRATOR Santa Clarita CA 6/16/17-6/23/2017

Displaying, Demonstrating Tempur Pedic Mattresses (market value $2500 each) to Costco customers, writing up purchase orders for buyers, position required standing for entire shift. This completed assignment was short due to 1 week contract Tempur Pedic had with Costco.ESsales

Apple One DATA ENTRY San Diego CA 4/17-5/17

Contract for San Diego Housing Commission: Updating and importing 2700 Housing Contract Files (7 step process for each file) into Yardi Property Management System, maintaining Excel Log sheet; importing data into SalesForce database.

APR Consulting MEMBERSHIP ENROLLMENT San Diego, CA 8/16 –2/17

Contract for Kaiser Permanente, KPIF Off Exchange: Managing Member enrollments for California Region, utilizing online Sign Me Up tool, proprietary Kaiser WMS Production Database, Kaiser online AMT Production tool, California Foundation Systems database, processing Credit Card and check payments

XL Staffing TECH SUPPORT Santee, CA 6/16– 8/16

Customer Service Contract for Yeiser Research and Development, troubleshooting Bernini water fountains purchased through QVC and other suppliers, heavy outbound calls and follow-up with both US and UK customers, Cash Handling

Time Warner Cable CUSTOMER SERVICE San Diego, CA 3/01 – 5/16

COLLECTIONS AND BILLING: Averaging 120 customers daily with billing (questions, collections, extensions, resolving payment discrepancies and delinquencies) account maintenance, reconciliation, retention

IN HOUSE HELP DESK: Assisted 150 representatives with customer questions and accounts, back up supervision of call center teams, escalating dispatch calls, team-based projects contributing to operations improvements. Assisting with training, troubleshooting in-house desktop hardware/software problems; terminal network/printer connection issues (hardware swaps, IP configurations, Windows XP, 7, 8, and 10) SUPS

troubleshooting:

cable boxes: Video On Demand PPV ordering/freezing/tiling troubleshoot (MPEG, FLV, WMV file validation/swap), Picture/reception problems, escalations, outages, adding/removing channels packages, remote assistance

internet modems and digital phone: Internet speed issues, outages, upgrades, downgrades, Digital Phone voice quality, no dial tone, voicemail support

APP SUPPORT: TWC Telephone Voice Zone, Online TWC TV App for laptops, I Pad, Android Tablet Cellphone walkthrough for customers, Netflix streaming issues

SALES: Throughout my time there i earned a trip to Hawaii for sales, and a trip to Chicago from ShowTime, among others

Skills

CUSTOMER SERVICE APP PROFICIENT

Type 60 WPM, 10 Key by touch, AAD, ASCR, Unified, rio, docsis tools, avaya phone software, kaiser permanente medical record database, ACH/EDI Payment software (wells fargo and aicco premium finance), QuickBooks, Microsoft Office, Salesforce Database, Yardi Database

NETWORK/COMPUTER HARDWARE/SOFTWARE SKILLS

Computer hardware/software troubleshooting, installations, utilizing Windows 7-10 Platforms, MS Office, Email/FTP Applications, Lan/Wan hardware/software installation/troubleshooting, Website creation/maintenance

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