Customer Service Representative

SHARON R. POWELL

** ********** *****, ************, ** 08081

856-***-**** (home) or 314-***-**** (cell)

**********@*******.***

30+ years editorial and production experience in book and journal publishing

oEffective medical editing and copyediting, and interactive content review, assessment, rewrite, and oversight. Analysis of idea structure and composition, with an emphasis on clarity, appropriateness, accuracy, correct grammar, and adherence to the established style. Expert utilization of document editing skills to facilitate precise communications.

oMedical, Hard Sciences, College, Elementary-High School, Technical

oProficient in copyediting, grammar rules, proofreading and the AMA, APA, and Chicago Styles

Diverse experience in Pharmaceutical labeling and submissions

Strong organizational and project management skills

Exceptional communication skills (oral, written, interpersonal, listening); effective liaison

Skilled in use of Word Perfect, Excel, PowerPoint, InDesign, and other computer software

PROFESSIONAL EXPERIENCE

SENIOR MEDICAL EDITOR 2011 - 2017

Vindico Medical Education

Thorofare, NJ

Assist the Scientific Directors with live and enduring material content production, including overall program development, editorial development, and freelance writer supervision; assist with program faculty selection and coordination; procure required program content from faculty in required formats and style; proofread Vindico CME program content for scientific accuracy and optimal presentation style; and ensure solid continuing faculty relations.

Serve as editorial lead for monographs. Assist live and enduring material production from program design, writer supervision, and faculty coordination. Review slides for accuracy, appearance, quality, and accuracy of references. Review web postings and other materials, such as EmailBlasts, Brochures, Program Books, etc. Work closely with the project lead and program manager to organize Vindico’s CME activities. Provide support to program managers on-site. Prepare panel discussions, presentations, symposiums for Medscape and Healio.

PRODUCTION EDITOR II 2009 - 2010

Taylor and Francis Group, LLC Philadelphia, PA

Production Editors (PEs) are the core position within the production department at Taylor & Francis. As such, PEs are assigned an average of 10-12 journals that they are responsible for from receipt of manuscripts from the Editor-in-Chief to print preparation. Production Editors are responsible for overseeing each stage of an issue's production while maintaining issue schedules, page budgets, communications with authors and Editors-in-Chief as well as interoffice departments. Project Editors are responsible for project management, writing, copy editing, and proofreading skills to review work done by the journal's assigned copy editor, proofreader, typesetter, and the authors' suggested changes.

PRODUCTION DOCUMENT COORDINATOR II 2006 - 2008

COVIDIEN/MALLINCKRODT Hazelwood, MO

Construct, edit, assemble and proof regulatory correspondence and submissions. Proactively identify and address complex problems. Communicate issues to team members. Meet deadlines. Attend team meetings and adopt and complete action items. Analyze work process and incorporate changes in schedule and deadlines. Use intranet/internet effectively for research and keep abreast of regulatory and industry changes.

CUSTOMER SERVICE REP/VALIDATION SPECIALIST 2003 - 2006

WESTERN UNION

Bridgeton, MO

Help resolve transfer issues from WU Agents and customers; enforced WU policies and procedures. As a Validation Specialist, processed credit card transfers (completed background checks with issuing banks; used in-house credit check programs to validate credit). Trained in high-dollar transactions and procedures.

Other Job Experiences:

COMPOSITION MANAGER 2001 - 2003

PROJECT COORDINATOR 1998 - 2001

COLOR ASSOCIATES St. Louis, MO

PRODUCTION EDITOR 1996 - 1998

CUSTOMER SERVICE REPRESENTATIVE 1986 - 1996

GRAPHIC WORLD INC. St. Louis, MO

CUSTOMER SERVICE REPRESENTATIVE 1986 - 1986

SAFEGUARD BUSINESS SYSTEMS St. Louis, MO

SENIOR ASSISTANT EDITOR 1979 - 1986

AMERICAN SOCIETY FOR TESTING & MATERIALS Philadelphia, PA

OPERATOR/INSTRUCTOR/PROGRAMMER 1977 - 1979

NATIONAL SYSTEMS/SERVICE Pennsauken, NJ

EDUCATION

BA, Journalism and Communications 1973 - 1977

Rutgers University/Livingston College New Brunswick, New Jersey

Continuing education courses and seminars in Editing, Business, Publicity, and Graphic Design

Professional and Personal References available upon request.

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