Customer Service Manager
Resume:
Thank you for taking the time to review my resume.
I am interested in applying for a position within your company. I strongly believe that I would make the best candidate for this position as I am a very fast learner and work very well under pressure while multi-tasking. I am a very outgoing and easily approachable person that strives to give 110% in my daily tasks.
I have a strong back ground in customer service and building strong relationships with clients to ensure they receive top quality service. I also have several years of experience working with computers and data entry. I can adapt to any situation and enjoy a challenge. Please feel free to contact me via phone or email at any time. I look forward to speaking with you. Kind Regards,
Samantha Lewis
************@*****.***
Samantha Lewis
142 Windstone Mews SW, Airdrie, Alberta
Cell 403-***-****
************@*****.***
Work Experience:
THE I.T. SUPPORT COMPANY
Feb 2017 to Present
Office Manager, Customer Service, Dispatcher, Accounts receivable & Payables & HR Manager
• Schedule all new tickets for support and first point of contact for all clients.
• Onboarding new clients and handling with all customer relations with regards to technicians.
• Managing all technician’s daily schedules and dispatching techs to client sites.
• Daily bookkeeping for receivables and payables in Sage 50. Collect all outstanding invoices and process all payments from clients and vendors.
• New hire resource and set up HR packages
• Order all office supplies and customer inventory
• Key holder
HOPEWELL DISTRIBUTION SERVICES - KRAFT FOODS/ CAMPBELL’S 2009 to Feb 2017
Major accomplishments include:
• Saving the company over $1 million in trailer detention and storage unit charges. The charges had accumulated over a 3-year span and within 2 months I had developed a program that cleared all detention and got the company back on track. This program is still in place and all staff is required to follow this process.
• The million-dollar CHEP account had discrepancies for over 10 years. I was able to reconcile the account and find and fix all issues that had built up. I established a new process for all coordinators to follow to keep the account balanced.
• Meet and exceeded all expectations for all roles the company has placed me into. At times will cover multiple positions as I am well versed in all aspects of the company. I have had several promotions with the company as they feel I can handle the work load. Promotions allowed me to work in the following different positions within the company: Door Coordinator
• Assigning all trailers to doors for receiving or loading.
• Dispatching all trailers once complete.
• Assigning forklift operators to trailers in the doors.
• Main contact for all drivers at the facility.
Operations Coordinator
• Releasing work for all forklift operators and assigning daily tasks.
• Investigating any system issues and resolving inventory errors.
• Resolving all operator errors and issues.
• Dispatching all inbounds/ outbound to correct carriers.
• Running reports and reporting to management the daily progress.
• Training all new coordinators on the processes.
Inbound Coordinator/ Pallet Coordinator
• Main contact for all carriers booking appointments into the facility.
• Main contact for inbound issues to be resolved.
• Assigning critical units to the Coordinators.
• Reporting daily numbers to the client and management.
• Maintain all pallet trailers for the daily operations. Freight Coordinator
• Build trips and assign to appropriate carriers.
• Dispatch units and ensure all fright arrives to destinations.
• Contact for carriers and the client.
• Assign appointments for orders shipping.
• Place all orders into the system as well as add to google docs. Yale Custom Cycles
2013 to May 2015
Parts & Service, Customer Service & Office Manager
• Identify customer’s needs and book in for service.
• Schedule work for mechanics’ daily duties.
• Order and pick up parts for maintenance to be done.
• Answer phones and customer inquiries.
• Promotional events coordinator.
• Key holder.
• Inventory management.
• Assistant to the owner of the company.
• Keep up with shop daily cleaning.
NVR Construction Ltd
August 2008 to July 09
Administrative Assistant
• Filing of all documents and organizing.
• Answering all incoming calls and booking appointments for clients.
• Health and safety committee.
• Ordering construction supplies for sites.
• Schedule all meetings on site.
Petsmart Inc
July 2006 to December 2008
Area Pet Trainer
• Training all new pet trainers in the accreditation program.
• Safety certify new groomers and pet hotel staff.
• Training all new pet owners on proper training methods.
• Teach all obedience classes and agility.
• Assist customers with selection of merchandise.
• Assist at the cash register when needed
• Assist in the grooming salon when required.
ACCREDITATION
• Received accreditation for dog training for Alberta. Previously in charge of training all of the new Pet Trainers, and safety certifying groomers, and Pet Hotel staff for Petsmart. Education
Devry Institute of Technology Father Lacombe Sr High School Business Operation & Management Completed June 2005 Completed Sept 2009
Computer Skills: Able to work proficiently in MS Office, Red Prairie, SAP, Catalyst, Commander, Connect Wise, Sage 50 and Freight Logistics.
References available upon request
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