Project Manager Technical Support
Resume:
R Daniel Merchant II
*** **** ******* **** *** **01
Irving, TX. 75039
***.********@*****.***
CISSP, CASP, CISA, MCSE, ITIL 3.0
PROFESSIONAL HISTORY
****- ******* *****/****** Security Engineer, Pioneer Natural Resources
2015- 2016 Global Security Engineer, Farmers Insurance
2014- 2014: Mobile app. Security Consultant, NCI. Inc.
2013- 2014: Mobility Architect consultant, American Airlines
2006- 2013: Sr. Mobility & Telecom Architect, Siemens Government Technology
2004– 2005: Senior Consultant, Global PTM
Pioneer Natural Resources- (Dec.2016- Present)- Security engineer working with Cloud and Mobile environments. Providing support for the mobile devices & Microsoft Azure cloud security for Pioneer. Participates in design sessions and architectural sessions making sure direction of cloud and mobile architecture is acceptable with current/future standards. Understands Microsoft Azure cloud securing using the Microsoft marketplace, configuring, and provisioning all security protocols have been enabled to maintain the integrity of the environment, monitoring thru the Security Center dashboard, including all Office 365 products (Onedrive, Yammer, Teams, Sharepoint) within the Azure cloud. Hands on role providing experience and knowledge as a systems engineer working to maintain the Azure Cloud and MobileIron environments protocols and integrity. The MDM (mobile device management) solution in use is Mobile Iron. Scripting done in JSON to automate some of the security in the environment.
Providing backup support to IT Security Engineer, analyzing risks, vulnerabilities and any attempts to penetrate these platforms. Tasked to monitor & maintain the security integrity of our existing Azure environment, become familiar with our other current cloud environments on Amazon Web Services, monitor cloud trends in the industry and provide overall security support for our cloud First strategy. KPIs: Maintain high security posture, Reduce turn-around time as the business requests new cloud services. Monitor trends in cloud environments to make recommendations that Pioneer can capitalize on for business.
Farmers Insurance- (Jan.2015- April 2016)- Responsible for managing small scale or sub-projects on a local basis and/or local aspect of a multi-functional project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures Is responsible for all aspects of managing a project including project staffing, financials, risk and change management, etc. Coordinates suppliers activities and is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from suppliers, execution of acceptance testing at project level Is responsible for project level planning, monitoring and reporting on project performance at local and global levels Signs off on project deliverables. Conducts Post-Implementation Reviews Responsible for the activities involving the Business, Third parties, and other GIT entities, as necessary Manages medium sized and/or local aspect of a multi-functional projects Manages large scale projects or sub-projects with a higher degree of complexity, risk and customer/Brand impacts
Responsible for maintaining security protocols and integrity of all Mobile platforms utilized by Zurich/Farmers Insurance globally, coordinates with the mobility team for device and application testing, troubleshooting and certifying of all new mobile products prior to distribution to employees; Support, review, administration and implementation of all software/ hardware related needs of internal products used to support the mobile platforms such as Mobile Iron, Checkpoint
NCI Inc.- (Apr. 2014- Jul. 2014)- Consultant for NCI providing expertise for US Army on mobile security strategy implementing Army Golden Image. Provide assessment of architecture for implementation designing CONOPS document, Design Document and Technical Assessment documentation, establish priorities, assigns functions, and maintains policy governing Device Management Solutions in the Army; leads all change management activities necessary to ensure goals match the strategy and objectives of enterprise services; provides and applies comprehensive knowledge to bug reporting and isolation, test case authoring and refinement, and automation scripts; and working closely with other teams.
American Airlines- (Nov.2013- Feb 2014)- Consultant for American Airlines asked to review and assess current infrastructure and architecture for pending merger with US Airways. Review current mobility security platform using Soti Mobicontrol to determine if current platform would support merging technologies, recommend changes to current to technology or implementation of new solution that would support both companies moving forward.
Siemens Government Technology- (August 2006- 2013)- Mobility/Telecom Admin for Internal and Mobile Communications of SGS LLC. Providing Tier III Tech support, System and network Analyst providing solutions for internal communications. Administrator for Siemens Hi-Path 4000 Phone Switch, PBX and Agile Server Including Manager, Informix Database. Admin for Xpressions voicemail server, Pro-center application, support and developing, implementing and programming of all routing strategies in 24/7 TSA call facility including 6 toll free 800 phone lines coming into center. Local support contact for any outages, support, upgrades or hardware related issues.
Systems Administrator for Datastream 7i and Maximo 6.2 CMMS systems.
Transition from Analog paging dispatches to Windows Mobile Solution with implementation to over 400 end users. Developer of Mobile Security application (Soti Mobicontrol) and DB admin. Mobile dispatching application (Antenna AMP client) integrated with Maximo and Datastream asset management tool. Transitioned to IOS platform & Android platforms, construct architecture for Mobile Security solution to be incorporated into current network, application development of security software to co-exist with current products and environment, regression testing of equipment, phones tablets and broadband cards & 3 implementations of a production, development and testing environments for IOS & Android corporate solution for 900 corp. lines from field technicians, corporate employees and executive level users. This also including. Procurement of all new equipment.
Developer of IOS provisioning profiles, APNS certificates, built the test & production IPA files to install on all IOS devices allowing publication through corporate App store on IOS.
Administrator of all wireless accounts with 3 US carriers (AT&T, Sprint & Verizon) as well as 1 international Docomo Guam cell. Reconciliation of all wireless accounts, making sure all subscription lines had same cell and data packages, account charges, overages, equipment costs, billing, distribution and publication of wireless charges to all departments, maintain accounting for corporate charges, operational charges and projects based costs. Provide analysis for cost savings and reduction, cancellation of lines for terminated or loss, stolen equipment and accounts.
Global PTM- (Aug. 2004- Sep.2005)- Implementation of CMMS systems for Datastream 7i, Maximo 5 to 6.2 for clients. Including full asset management cataloging, equipment tagging, research manufacturers and vendors. Loading, configuring and training of clients for all aspects of CMMS software system
Schering-Plough (07/2003-04/2004): (New Jersey) Consultant- EAM database implementation, equipment walk-down of assets, instrumentation. With Genesis Solutions
Pepsi CO. (06/2004-08/2004) (Detroit) EAM database implementation, equipment walk-down of assets, instrumentation.
Dell Computers (11/2004-02/2005): (Nashville & Austin) Project Manager- EAM database configuration, inventory normalization, equipment walk-down & cataloguing, employee training, technical support. With Global PTM
Harrison Steel Casting Co (04/2005-07/2005): (Indiana) Project Manager- EAM database configuration, installation & Implementation, Business Process review, employee training, technical support & applicable upgrades. With Global PTM
Holly Energy Partners (08/2005-09/2005): (18 locations) Project Manager- EAM database configuration & Implementation, equipment walk-down & cataloguing, employee training, technical support. With Global PTM
Atlanta Gas & Light (09/2004-11/2004): (Georgia) EAM database configuration, inventory normalization, equipment walk-down & cataloguing, employee training, and technical support. With Global PTM
EDUCATION
Indiana-Purdue University, Fort Wayne, IN. 1992-1994
Major: Broadcasting / Communications
Tri-State University, Angola, IN. 1988-1990
Major: Marketing/Management Minor: Broadcasting/Communication
Skills & Technical Training
CASP, CISSP, CISA, MCSE, ITIL v3.0
Siemens Hi-Path 4000 Admin Certification
Operating Systems; Windows 98, 2000, XP, W7, Mac OS X 10.9
Mobile OS; WM 5, 6, 6.1, 6.5, 7, Android, IOS
Windows Server 2000, 2003 & 2008, 2010, 2012 admin, MAC Mountain Lion
Apple IOS software developer license, support for Enterprise level I-phone and I-pad use.
Microsoft office: Exchange 2012, Outlook 2012 Word, Excel, Outlook, Project, Visio, Power-point
CMMS applications: Datastream 7i.7-10, MP-2 & MP-5, Maximo 5.2, 6.1, 6.5
Databases: Oracle, MS Access, SQL, EWS Web based
Professional Bio
• My Understanding of smartphone & tablets from a security concerns and technological knowledge of how to mitigate enterprise risks for your environments is my goal.
•6 years of enterprise mobile software development oversight & implementation. Working with senior management & executives in determining best practices for the architecture being integrated into the enterprise infrastructure to meet Department of Defense & Government standards for security.
•During those 6 years doing software implementation, regression testing and deployment on multiple mobile Operating systems including Windows Mobile, Android and IOS platforms. I have a deep working knowledge of all these platforms with a vision for enterprise environments that meet industry best practices for a secure platform.
•1-2 commercially deployed native iPhone applications
•8 years of development/deployment of these tools using the IOS platform.
•1-2 commercially deployed native Android applications
•2 years of Android deployment
•8 years of Objective C development targeting the iPhone platform/SDK
•8 years using iPhone SDK and Xcode
•2 years of Java development targeting the Android platform/SDK
•4 years of Java with IOS and Agile, Hi-path Pro-center
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