Engineer Project Manager

MARK R. KELLY

484-***-**** **** Wheatland Drive

*********@*****.*** Coatesville, PA 19320

PROFESSIONAL PROFILE

Extensive experience as a Senior Network Engineer, Network Administrator, and Project Manager coupled with technical expertise in unified telecommunications technologies, routers, switches, wireless systems, firewalls and network security. Innate understanding of business operations and corporate technology architecture in a wide range of industries. Proven ability to envision process improvement opportunities and to design, plan, install and support appropriate technology solutions using multiple Internet providers and vendors, including CISCO, Citrix, RSA, and Fatpipe. Able to draw on prior experience and technical expertise to facilitate change management process in a controlled environment and to achieve seamless rollover with minimal service interruption. Well-versed in corporate culture through experience in project management, technical sales and service engineering.

Solid base of technical expertise in designing, planning, installing, troubleshooting, and managing state-of-the-art voice, data, security, and wireless systems.

Skilled at assessing and developing solutions to meet customer requirements, preparing statements of work as well as material and labor estimates for projects of varying scale, directing seamless multi-phase installation and managing projects from inception through post-installation training and support.

Experience running multi-million dollar projects with teams of up to 50 installers, programmers, and engineers.

Excellent troubleshooting and problem-solving abilities; able to quickly acquire proficiency with advanced technologies and access internal and external resources to address emergent issues.

Comfortable presenting group training sessions, communicating with all levels of user and administrator personnel, and working on-site or through remote access to troubleshoot and resolve problems.

Strong organizational, time management, multi-tasking skills.

EXPERIENCE

Qualfon Corp – Network Manager (Company acquired 2/16) February 2016 to Present

Intermedia Marketing Corp – Network Security Officer February 2014 to February 2016

Plan, design, install, maintain, upgrade, and manage voice, data, security, and wireless systems using Cisco and other best-of-class vendors in the industry. Install new WAN network between all of our offices so the Voice communications could be guaranteed quality of Service. Designed, Installed and managed a network monitoring server, SolarWinds LEM server, and Tenable Nessus Scanning servers to meet our requirements for PCI certification. Consult directly with customers (engineers to C-level executives) to identify network system requirements. Design and recommended solutions using products from multiple vendors, execute system design work, and serve as a liaison to vendors to negotiate pricing and to access technical resources on an as-needed basis. Develop single- and multiple-phase installation plans and execute all aspects of installation project planning and execution, managing multiple projects simultaneously and serving as Lead Engineer on projects. Installed all new network and security equipment needed for all project after Normal business hours as to not effect production and provided support after the installation.

Eplus Technologies – Senior Consultant May 2012 to February 2014

Plan, design, install, maintain, upgrade, and manage voice, data, security, and wireless systems using CISCO and other best-of-class vendors in the industry for clients based domestically and internationally. Consult directly with customers (engineers to C-level executives) to identify network and voice system requirements. Design and recommended solutions using products from multiple vendors, execute system design work, and serve as a liaison to vendors to negotiate pricing and to access technical resources on an as-needed basis. Develop single- and multiple-phase installation plans and execute all aspects of installation project planning and execution, managing multiple projects simultaneously and serving as Lead Engineer on projects of larger scope. Provide training programs for networking and voice systems. Mentor Network Engineers as well as customer personnel on an ongoing basis

Kelly Networking Associates LLC Nov 2011 to May 2012

Plan, design, install, maintain, upgrade, and manage voice, data, security, and wireless systems using CISCO and other best-of-class vendors in the industry for clients based domestically and internationally. Consult directly with customers (engineers to C-level executives) to identify network and voice system requirements. Design and recommended solutions using products from multiple vendors, execute system design work, and serve as a liaison to vendors to negotiate pricing and to access technical resources on an as-needed basis. Develop single- and multiple-phase installation plans and execute all aspects of installation project planning and execution, managing multiple projects simultaneously and serving as Lead Engineer on projects of larger scope. Provide training programs for networking and voice systems.

Cozen O’Conner – Telecommunications Lead Jun 2011 to Oct 2011

Daily responsibilities included monitoring 20 sites, troubleshooting faults, maintaining operational integrity of call Cisco Call Managers, Cisco Contact Center, Unity Connection and ARC console servers. Managed annual budget, including internal billing administration, for telecommunications system. Customized phone system to optimize performance and functionality, and to meet the needs of 1,500 users network-wide. Project planned and managed seamless telecommunications support for office relocation projects. Trained helpdesk personnel to facilitate autonomous resolution of level 1 phone issues. Created detailed documentation for phone system for each site communication system vendor partners. Trained Receptionists in the operation of the ARC console software.

Selected Accomplishments and Projects:

Assisted project planning and management to convert the Efax cloud solution to an in-house SIP-based server, resulting in annual savings of $72,000.

Laid groundwork for on a SIP conversion project for all US-based sites.

Designed and budgeted a replacement for the outsourced audio conferencing system that had a ROI of 2.3 months and saved the firm $144,000 annually.

Senior Network Engineer – Telecommunications Systems and RS 2000 to June 2011

MTM Corporation: Wayne, PA (2010 to 2012)

NWN Corporation, formerly The Datastore: Mt. Laurel, NJ (2005 to 2010)

Comm Solutions, formerly Summit Communications: Malvern, PA (2000 to 2005)

Plan, design, install, maintain, upgrade, and manage voice, data, security, and wireless systems using CISCO and other best-of-class vendors in the industry for clients based domestically and internationally. Consult directly with customers (engineers to C-level executives) to identify network and voice system requirements. Design and recommended solutions using products from multiple vendors, execute system design work, and serve as a liaison to vendors to negotiate pricing and to access technical resources on an as-needed basis. Develop single- and multiple-phase installation plans and execute all aspects of installation project planning and execution, managing multiple projects simultaneously and serving as Lead Engineer on projects of larger scope. Provide training programs for networking and voice systems. Mentor Network Engineers as well as customer personnel on an ongoing basis.

Selected Accomplishments and Projects:

Established and maintained exceptional working relationships with customers in diverse industries; numerous loyal customers followed to new employers during turbulent employment market changes.

Designed the Comcast Sport.net Studio network and voice system from scratch in their new location in San Francisco. System involved capability for HD video editing in non-compressed format, requiring moving large data files in real time while maintaining voice quality.

Managed five-year migration of over 4,000 phones in a hospital environment; designed plan to connect phones to an existing Mitel PBX with a Cisco Call Manager while always maintaining communication for the hospital critical environment.

Surveyed, designed and installed controller based wireless with approximately 1000 access points in nearly 75 sites during a one-year period.

Designed, installed and supported replacement of a 3Comm phone system with an upgraded system supporting a new 45-seat call center that the customer was bringing in house.

MARK R. KELLY

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EXPERIENCE (Continued)

Network Administrator / Project Manager / Design Engineer – Computerized ATC Systems 1984 to 1997

Enjoyed a progressive career with leaders in the computerized control industry, including: Carrier Corporation (a UTC Company), Fluidics, Advanced Power Control, and Tri-M Building Automation.

Performed design, provided estimating support, and served as Team Leader on computerized ATC system installation projects with multiple vendors and sub-contractors. Managed, mentored, and directed a team of four Engineers. Completed extensive training in Information Technology and assumed Network Administrator responsibility at Carrier for three years.

Selected Accomplishments and Projects:

Increased installed projects from $700 in 1997 to $1.6 million in 1999 while simultaneously increasing gross profit margin by 17%.

Designed, project manager and supervised the on-line installation of a hospital network using a fiber optic backbone to link six buildings.

Designed a network buss structure for a mission critical telephone main switch and associated system architecture; designed process to ensure ease of service in a ten-story building and managed staged system installation to eliminate potential shut-down and service interruptions.

Completed startup, documentation, training, and customer acceptance phases of a large-scale networking project involving a 26-building college campus; completed a project that had been active for 3.5 years in eight months, thereby eliminating potential legal action.

Successfully planned and administered raw material purchasing in excess of $700,000 for a large-scale project, working diligently to minimize production down-time, maximize cash flow, and achieve a material surplus of under 0.1% at end of project.

Executed analysis and design work for the Commodore Barry Bridge Project, involving the installation of a 12 pair multi-mode cable to network 16 locations across the bridge plus an eight-strand single mode cable that was fusion spliced as part of the data super highway between I-95 and New Jersey.

EDUCATION

Extensive training and numerous professional certifications: See Addendum

(CISCO, Riverbed, Juniper, Aruba, Enterasis, Fortinet, Microsoft, and other technologies)

Bachelor of Science Degree in Energy Engineering: Spring Garden College – Philadelphia, PA (1984)

TECHNICAL PROFICIENCY

Operating Systems / Software: Cisco CM ver.3.2 to 9.x, CM Express, CMBE, Cisco and Aruba Wireless, Iptel, Cisco Routers; Catalyst switches, ASA/Pix Firewall, VPN, VLANs, DNS, DHCP, All Windows Server versions, VMware and VMware View, Citrix Netscaler and Xenserver.

Network Environments: Fast Ethernet, fiber and Serial, Frame Relay, ATM, and ISDN BRI & PRI WAN's.

Routing protocols: RIP, IGRP, OSPF, EIGRP, IP, IPX, BGP, EtherChannel, VTP.

Applications: MS Office, MS Project, MS Visio, AutoDesk AutoCAD, Solar Winds, HP Open view, Cisco Works. Wire Shark

PERSONAL

Eagle Scout. Active in Boy Scouts and Girls Scouts of America.

REFERENCES AVAILABLE UPON REQUEST.

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