Customer Service Pharmacy Technician

Cindy Martinez, CPht

*** **** ***** ***** **** #: 407-***-****

Orlando, FL 32825 E-mail: *****************@*****.***

EDUCATION

●Winter Park Tech - Avalon Campus, Pharmacy Technician

oOrlando, FL (January 2011 –February 2012) – 1050 hours

●Northwest Florida State College

oFort Walton Beach, FL (2008-2009)

Windows Based Computer, Business & Record Management Classes

WORK HISTORY/INTERNSHIP/EXTERNSHIP

CVS HEALTH Specialty Pharmacy, Pharmacy Service Representative

Orlando, FL (Feb 2016-Present)

●Using SPRACS and HBS to set up orders, deliveries, run claims and help patient with copay assistance

●Work the escalations phone line to help fellow workers and help patient get issues resolved

Magellan Health Pharmacy, (iCore Specialty Pharmacy), Intake Coordinator

Orlando, FL (May 2013-Nov 2015)

●Create initial drug order in CPR+ system to start the order process.

●Review all incoming faxed documents and attach to new or existing patient profile.

●Enter all required demographic, physicians, insurance, authorization, and other information into patient profiles.

●Contact patient, physician, or insurance to filing any missing information.

●Knowledge with Medicare, Medicare Part D, Medicaid and commercial insurances.

●Assign any non-prescription faxes to appropriate user and notify user of the fax.

Soliant Health, Inc. (Cura Script), Contract-Temp Pharmacy Tech in Advance Therapy

Orlando, FL (Jan 2013-Feb 2013)

●Accurately translate prescriptions filled out by the MDO and enter it on the patient's' profile.

●Verify all information is complete on the prescription and all necessary information is entered on the patient's profile.

●Make outbound phone calls to obtain prescriptions and/or clarifications on prescriptions.

CONTINUED WORK HISTORY

Florida Hospital East Orlando, Pharmacy Technician Student Intern

Orlando, FL (December 2011 – February 2012) – 225 hours

●Measurement and calculating techniques

●Preparation of unit dose packaging. Oral solids and liquids.

●Preparation of oral syringes

●Pulling stock for Pyxis and floor stock

●Delivery medications to nurses

●Stock shelves and put inventory orders in proper locations

●Observed IV and Chemotherapy preparations

Walgreens, Pharmacy Technician Student Intern

Orlando, FL (October 2011 – November 2011) – 75 hours

●Received, translated and entry of written prescription from customers.

●Provided Customer service such as:

oChecking in and out patient including Drive-thru service (with no cash handling)

oDirecting patient to items in store

●Stocked shelves and placed inventory orders

Super Shuttle, Reservation and Dispatch Agent

St. Petersburg, FL (Aug 2009-May 2010)

●Inbound call center making reservations for Shuttle service to and from the airport.

●Dispatching drivers to locations in Pittsburgh from St. Petersburg, FL using Nextel, mapping systems and several computers programs on multiple computers screens

Amenity Service, Inc., Seasonal Customer Service Representative

Destin, FL (Summer 2009)

Jackson Hewitt Tax Service, Tax Seasonal Receptionist

Shalimar, FL (Nov 2008-May 2009)

●Answering multiply lines, message taking, greeting customers, filing, copying, faxing, emails and various other tasks.

Sam’s Club Optical, Doctor’s Technician, Optician in Training & Pharmacy Technician

Fort Walton Beach, FL (October 2004 – November 2005)

●Clean and organized the trial contacts, created inventory and fax forms.

●Administered office tasks such as: Created, organized, scheduled, and confirming appointments and answer phone.

●Assisted pharmacist in the provision of pharmaceutical care.

●Maintain pharmacy files, charge system and inventory.

CONTINUED WORK HISTORY

Walgreens, Pharmacy Cashier, Clerk and Technician

Lynn Haven, FL (January 2000 – July 2000)

●Orlando, Florida (September 1999 –December 1999)

●Received, translated and entry of written prescription from customers.

●Provided Customer service such as:

oChecking in and out patient at register including Drive-thru service

oDirecting patient to items in store

●Stocked shelves and placed inventory orders.

MEDICAL, REGISTRATION, CERTIFICATION & LANGUAGE SKILLS

●Bilingual in Spanish

●Registered Pharmacy Technician with the State of Florida

●License #: RPT41583 Expires December 31, 2018

●Certified Pharmacy Technician (CPhT), (PTCB)

●Certification #: 5901-0701-0257-752 Expires May 31, 2018

REFERENCES

●Sumia Hasham,

oCo-worker in Intake Department at Magellan Health Pharmacy

Orlando, FL 918-***-****

●Yaneria Font

oFormer employee Certified & Registered Pharmacy Technician at CVS

Orlando, FL 321-***-****

●Holly Schroeder

oLicensed & Registered Optician

St. Petersburg, FL 813-***-****

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