Customer Service Representative

Milena Mauricio

***** ***** ****** ** ******* TX 77433 832-***-**** ***********@*****.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals

QUALIFICATIONS SUMMARY

Highly personable customer service representative with over 10 years of experience in the

service industry.

Ability to identify and satisfy customer needs.

Ability to gain customer trust and provide exceptional follow up leading to increased

repeat and referral business.

Fast learner, hard worker, motivated and goal oriented individual.

Great at following directions.

Experience

FIRE WATCH LEAD

Starcon Int, Houston TX

04/2016 – 05/2017

Fire watch

Timekeeper

Team Lead

Step Up Foreman

Hole Watch

Helper

TECHNICAL SUPPORT/CUSTOMER SERVICE REP

JP Morgan Chase, Houston TX

07/2010 – 09/2015

Senior Service Specialist

Support Business and Retail Customers with online issues

Served as part of the leadership council to promote site initiatives

Member of people pix (hiring committee)

Coached and trained new members of the firm

Assist with bilingual call listening/coaching

Relief Unit Manager

Back up for online research team

Team Lead

Quicken / QuickBooks troubleshooting

D&D TECH SYSTEMS, INC, Houston TX

(part time) 08/2006 – 06/2010

Admin clerk

Filing

Handle multiple phone lines

Setup appointments

Invoicing

Timekeeping

Payroll

Pentagroup Financial (SCI), Houston TX

03/2006 – 06/2010

Handle multiple phone lines

Billing/ Invoicing

Escalated calls / Team Lead

Collections

Skills

Fluent in Spanish

Proficient with different systems (CA, Webhost, Admin Tool, eServe, Payment

Optimizer, MS Word, Excel, Power Point, Quicken, QuickBooks)

Certifications

OSHA 10

TWIC CARD

BASIC PLUS

FIRE WATCH

TDLR

CONFINED SPACE

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