Manager Customer Service
Resume:
CHARLES BOWEN *** PENN BLVD
EAST LANSDOWNE, PA **050
**********@*****.***
PROFESSIONAL EXPERIENCE
Omni Global Sourcing Solutions (Philadelphia, PA)
Showroom Manager (July 2015 to June 2017)
- Responsible for overall look, setup, and function of the showroom (making it “show ready”) for incoming vendor visits
- Setup and display sourced items according to season and vendor
- Receive and ship all deliveries and sourced items nationally and internationally using Online UPS and FedEx systems in addition to coordinating incoming and outgoing freight deliveries
- Maintain records of all incoming and outgoing packages via Excel
Amuneal Manufacturing Company (Philadelphia, PA)
Plant 3 Supervisor/Inventory Control (July 2014 to July 2015)
- Responsible for receiving all heavy metal material to be used in fabrication and welding departments into company stock using computerized system
- Handle materials and transport using forklift
- Interface with company's master scheduler regarding all incoming shipments to ensure goods are received on time and in good condition
- Reconcile any inventory issues that pertain to work site
LOWE'S (Havertown, PA)
Overnight Department Manager (April 2013 to July 2014)
- Oversee staff of 8 employees with unloading, stocking and inventory of merchandise activities throughout the store
- Train staff on safety regulations, power equipment use and product placement
- Work closely with all members of the management team to meet and exceed customer expectations and troubleshoot all obstacles to customer satisfaction as soon as they arise
- Responsible for data entry into Lowe's computer system all incoming materials, requisitions and special orders for customers in addition to staging all deliveries for outgoing service calls
MERION PUBLICATIONS (King of Prussia, PA)
Assistant Warehouse Manager (May 2010 to April 2013)
- Assist in daily warehouse operations, inventory control, all customer service-related inquiries and provide hands-on guidance to a staff of 14
Warehouse Fulfillment Associate (June 2009 to May 2010)
- Pull orders for Hospital Show events and Job Fairs
- Assist in the event setup and sell merchandise at the Shows and Fairs
- Ship orders via United Parcel Service Worldship
- Receive new inventory using Computer System and Bar Code Scanners and maintain inventory integrity via regular cycle counts
REFERENCES
Available upon request
Contact this candidate